PUBLIC HEALTH OFFICE ASSISTANT - 08112026-79918

Location: Johnson City, TN – Department of Health, Washington County. This position requires a criminal background check.

Pay

$2,581.00 - $3,226.00 monthly ($30,972.00 - $38,712.00 annually).

Schedule

Full-Time.

Qualifications

Education equivalent to graduation from a standard high school and experience equivalent to two years of full-time customer service delivery and/or clerical/office work.

• Qualifying full-time customer service delivery and/or clerical/office support work may substitute for the required education on a year-for-year basis.
• Course work credit received from an accredited college or university may substitute for the required experience on a year-for-year basis to a maximum of two years (e.g., 45 quarter hours may substitute for one year of the required experience).

A valid Tennessee driver’s license is required; the candidate’s record must show no DUI, reckless driving, license suspension for moving violations, or more than four moving violations in the past five years.

Responsibilities

• Reviews departmental policies and procedures to keep abreast of changes, revisions, or additions.
• Discusses with clients all possibilities for assistance within and outside the health department; informs client of rights and responsibilities for participation in various programs.
• Interviews health department clients for medical and administrative services while maintaining confidentiality.
• Collects and updates client demographic information for registration, schedules appointments, and informs client of any visit requirements.
• Reviews and verifies insurance information, financial information, immunization status, program eligibility, and client co-pay/deductible responsibilities.
• Discusses charges for services and explains sliding fee scale where applicable.
• Prepares medical record for services to be provided, which may include attaching necessary forms, encounter labels, or any special instructions for the medical provider or laboratory.
• Performs administrative activities including processing and evaluating information to determine compliance with standards.
• Processes and maintains medical and administrative records and reports; reviews client encounter forms for accuracy and enters service/encounter data into the health department computer system.
• Creates certificate of deposit to allocate funds to proper program area budget codes and calculates charges to initiate the billing process.
• Reconciles fees collected with cash drawer report; collects payments for services rendered.
• Serves as the health department representative and effectively communicates all health department services available to the public.
• Maintains positive, constructive, and cooperative communication by telephone, in written form, email, or in person with supervisors, peers, or clients.
• Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.

Skills & Competencies

• Customer Focus
• Interpersonal Savvy
• Communicates Effectively
• Drives Engagement
• Instills Trust
• Active Learning and Listening
• Time Management
• Equipment Operation
• Reading Comprehension
• Judgment and Decision Making
• Mathematical Reasoning
• Written Comprehension
• Perceptual Speed
• Problem Sensitivity
• Speech Clarity

Tools & Equipment

• Personal Computer
• Multi-Line Phone
• Print/Fax/Copy/Scan Machine
• iPad
• Plum Case