PUBLIC HEALTH OFFICE ASSISTANT - 07282026-79400

About the role

This position serves as administrative support in a county health department with medical office duties. The incumbent performs a variety of tasks including patient registration, scheduling, payment collection, accounts reconciliation, insurance verification, program eligibility, patient education, vital records processing, registrar services, and medical records duties.

Responsibilities

• Reviews departmental policies and procedures to stay updated on any changes, revisions, or additions.
• Interviews health department clients for medical and administrative services while maintaining confidentiality.
• Collections and updates client demographic information for registration, schedules appointments, and informs client of any visit requirements.
• Reviews and verifies insurance information, financial information, immunization status, program eligibility, and client co-pay/deductible responsibilities.
• Discusses charges for services and explains sliding fee scale where applicable.
• Prepares medical record for services to be provided, which may include attaching necessary forms, encounter labels, or any special instructions for the medical provider or laboratory.
• Processes and maintains medical and administrative records and reports; reviews client encounter forms for accuracy and enters service/encounter data into the health department computer system.
• Creates certificate of deposit to allocate funds to proper program area budget codes and calculates charges to initiate the billing process.
• Reconciles fees collected with cash drawer report; collects payments for services rendered.
• Serves as the health department representative and effectively communicates all health department services available to the public.
• Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.

Requirements

• Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to two years of full-time customer service delivery and/or clerical/office work.
• Substitution of Experience for Education: Qualifying full-time customer service delivery and/or clerical/office support work may substitute for the required education on a year-for-year basis.
• Substitution of Education for Experience: Course work credit received from an accredited college or university may substitute for the required experience on a year-for-year basis to a maximum of two years.
• Necessary Special Qualifications: None.

Qualifications

• Under general supervision, performs county health department office work, in a medical office/clinic setting, of average difficulty.
• Serves as administrative support in a county health department with public relation medical office duties.

Skills

• Customer Focus
• Interpersonal Savvy
• Communicates Effectively
• Drives Engagement
• Instills Trust

Knowledges

• Clerical
• Customer and Personal Service
• Information Technology
• Telecommunications
• Sociology and Anthropology

Benefits

The position does not offer benefits at this time.

Pay

$2,581.00 - $3,226.00 Monthly

$30,972.00 - $38,712.00 Annually

Schedule

Full-Time

Location

Springfield, TN

Department

Health