PUBLIC HEALTH OFFICE ASSISTANT - 07142026-79007

About the role

This position is located at the Jefferson County Health Department and requires a criminal background check.

Responsibilities

• Reviews departmental policies and procedures.
• Interviews health department clients for medical and administrative services.
• Schedules appointments and informs clients of any visit requirements.
• Verifies insurance information, financial information, and client co-pay/deductible responsibilities.
• Prepares medical record for services to be provided.
• Processes and maintains medical and administrative records.
• Collects and reconciles payments for services rendered.
• Maintains positive communication with supervisors, peers, and clients.
• Handles complaints, disputes, and conflicts.

Qualifications

• Education and Experience: Equivalent to graduation from a standard high school and two years of full-time customer service delivery and/or clerical/office work.
• Necessary Special Qualifications: None.

Skills

• Customer Focus
• Interpersonal Savvy
• Communicates Effectively
• Drives Engagement
• Instills Trust

Knowledges

• Clerical
• Customer and Personal Service
• Information Technology
• Telecommunications
• Sociology and Anthropology

Driver Standards

A valid driver's license for the past five years with no record of DUI, reckless driving, license suspension for moving violations, or more than 4 moving violations.