Public Health Office Assistant

Duties and Responsibilities

• Endorse all health department services for which each patient may be eligible.
• Maintain a supportive team environment.
• Register patients upon their arrival to the health department in a timely manner.
• Obtain and verify insurance information, check immunization status, update contact information in applicable systems, and incorporate the process to eliminate duplicates.
• Toggle between multiple systems to verify correct information.
• Refer to guidelines, manuals, and CHS policies/SOP to ensure accurate processes are followed.
• Provide Vital Records services according to policy, procedure, and directives.
• Review birth and death certificate requests within a timely manner and appropriately print, document, and receipt each certificate issued.
• Maintain 100% security of the cash box by adhering to the segregation of duties procedures and notify leadership when problems arise.
• Accurately scan and index all required documents into the electronic system within 48 hours.
• Appropriately schedule appointments according to CHS Booking Guidelines.

  Education and Experience and Qualifications

  • Education equivalent to graduation from a standard high school.
  • Experience equivalent to two years of full-time customer service delivery and/or clerical/office work.
  • Substitution of Experience for Education: Qualifying full-time customer service delivery and/or clerical/office support work may substitute for the required experience on a year-for-year basis (e.g., experience equivalent to one year of full-time work in one or a combination of the above listed fields may substitute for one year of the required experience).
  • Substitution of Education for Experience: Course work credit received from an accredited college or university may substitute for the required experience on a year-for-year basis to a maximum of two years (e.g., 45 quarter hours may substitute for one year of the required experience).