PUBLIC HEALTH OFFICE ASSISTANT - 07142026-79007
State of Tennessee · Dandridge, TN · 1 wk ago
Administrative$31k–$39k/yrFull-time
About the role
This position is located at the Jefferson County Health Department and requires a criminal background check.
Responsibilities
- Reviews departmental policies and procedures.
- Interviews health department clients for medical and administrative services while maintaining confidentiality.
- Schedules appointments and informs clients of any visit requirements.
- Verifies insurance information, financial information, immunization status, program eligibility, and client co-pay/deductible responsibilities.
- Prepares medical record for services to be provided, including attaching necessary forms and instructions.
- Processes and maintains medical and administrative records and reports.
- Manages billing processes, including creating certificates of deposit and calculating charges.
- Reconciles fees collected with cash drawer reports and collects payments for services rendered.
- Serves as the health department representative and communicates all available services to the public.
- Handles complaints, settles disputes, and resolves grievances and conflicts.
Qualifications
- Education and Experience: Equivalent to graduation from a standard high school and two years of full-time customer service delivery and/or clerical/office work.
- Necessary Special Qualifications: None.
Skills
- Customer Focus
- Interpersonal Savvy
- Communicates Effectively
- Drives Engagement
- Instills Trust
Knowledges
- Clerical
- Customer and Personal Service
- Information Technology
- Telecommunications
- Sociology and Anthropology
Tools & Equipment
- Personal Computer
- Multi-Line Phone
- Print/Fax/Copy/Scan Machine
- iPad
- Plum Case TN Driver Standards