PT Loan Servicing Clerk

At First County Bank, You + We = Team. You bring your talent, hunger to learn, and desire to grow. We provide the training and experience you need to become a Trusted Advisor to your clients. As part of the FCB team, you will share in the satisfaction of working for a respected 170-year-old institution with deep community roots and a tradition of giving back.

About the role

We are currently looking for a Part-Time Loan Servicing Clerk who will perform various administrative tasks, including processing payoff requests and loan payment transactions, establishing new residential, commercial, consumer, and correspondent loans in applicable systems, and preparing and disbursing various departmental reports.

Schedule

10 am – 2 pm or 11 am – 3 pm, Monday through Friday.

Responsibilities

• Respond to customer and credit inquiries for both residential and business banking departments.
• Set-up and enter new account information into the online system.
• Prepare correspondence, verify new account information, file required documentation, and maintain & update files as necessary.
• Establish new loans in the tax vendor’s platform; update account numbers in the flood vendor’s platform upon loan booking.
• Log and respond to requests for payoff calculations; process and verify payoffs/payments made on loans.
• Calculate amounts, prepare statements & releases, and prepare & return cancelled documents for residential and business banking departments.
• Balance work and submit for further processing; recalculate payments for loan conversions.
• Perform loan maintenance on a daily basis (renewals, modifications, charge offs, insurance tracking, etc.).
• Verify Loan Servicing Clerk’s input into the core system on a daily basis under dual control.
• Update interest rates within the core system on a daily basis; originate wires for participation loans.
• Balance inter-departmental General Ledger Accounts, Loans at Attorney, Loan Closing Suspense, Loan Payoff Suspense, and Loan Payment Suspense; perform research and document information as needed.
• Complete reconcilements within a specific time frame and provide copies to the Loan Servicing Manager for review, as well as initialed copies to the Bank Controller.
• Prepare all incoming requests for credit verifications in accordance with department and Bank disclosure policies, including monthly/quarterly reports in alignment with the department schedule.
• Verify incoming clearing HELOC transactions with the borrower on a daily basis.
• Receive & respond to customer inquiries; research and resolve questions or refer to supervisor.
• Compile & review periodic volume and activity reports and maintain/update applicable logs relating to complaints and fees assessed or waived.
• Track and record vehicle titles; release e-titles.
• Provide support to the Escrow Coordinator with homeowner’s and/or flood insurance payments and with assessing/cancelling forced placed insurance; review various insurance reports under dual control.
• Support Commercial Lending as needed; perform other related duties as assigned.

Requirements

• Completion of High School Diploma or equivalent plus data entry/terminal experience and 1 year of related office experience.
• Proficient in data entry and use of an online transaction processing system.
• Familiarity with loan servicing terminology and procedures required.

Pay

$19.55/hour – $23.97/hour.