Service Center Clerk PT

Responsibilities

• Maintains Guest Service Standards
• Manages guest traffic flow from both the guests side and bagging side of the register
• Works with Store Manager and Guests Service Manager to ensure schedule meets desired service levels
• Trains cashiers to call additional hosts as needed
• Handles guests and hosts requests, refunds, overrides, and check approvals promptly and professionally
• Ensures front end is clean, neat, and clutter free
• Monitors and enforces front end policies related to Asset Protection and Shrink Control
• Provides training and direction to hosts not meeting front end standards
• Communicates problem areas and hosts not meeting performance standards to the Guests Service Manager
• Provides constant on-the-job feedback to front end hosts to maintain service level
• Processes guests orders (including performing as a cashier or guests service clerk)

Qualifications

• Friendly, outgoing personality
• Ability to work well with others
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly
• Ability to read and understand information and direction
• Knowledge of front end operations
• Ability to supervise hosts including training and development
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
• Effective communication and guests service skills
• Ability to stand for extended periods of time
• Demonstrate successful use of math skills
• Ability to work well with computers