Service Center Support PT
FedEx Freight · Anaheim, CA · 4 wk ago
OTHR$21.31–$24.94/hrFull-time
We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. We must not repeat job title. Remove boilerplate like EEO, etc. Must preserve all substantive info.
We have:
Starting Rate of Pay: $21.31 per hour
Shift Time: 0900-1400
Position Overview: Responsible for handling the needs of customers, processing documentation that accompanies the movement of freight, and performing other administrative and customer service duties as necessary in the daily operation of the service center.
Essential Functions: list of duties.
Qualifications: list.
Working Conditions: Office/dock environment Fast-paced; deadline oriented Hours may vary due to operational needs EST FedEx Freight, Inc
Pay Hourly: $21.31 - $24.94 (range). Also benefits listed: health, vision, dental insurance, personal/sick paid time, 401(k), bonus potential, tuition reimbursement, adoption assistance, paid parental leave, paid bereavement, vacation (FT only), paid holidays (FT only).
We need sections: About the role (maybe from Position Overview). Responsibilities (Essential Functions). Requirements (maybe Qualifications?). Skills (maybe from qualifications like phone skills, math, communication, etc). Benefits (list). Pay (rate). Schedule (Shift Time). Also maybe Working Conditions could be part of About the role or Responsibilities? But we only include sections if we have content.
We must not include headings with filler. So we need to decide which sections to include.
We have content for:
- About the role: Position Overview paragraph.
- Responsibilities: Essential Functions list (multiple bullet points). We'll put as
- .
- Requirements: Could be Qualifications (education, experience). We'll put as
- .
- Skills: Could be specific skill items like phone and interpersonal skills, math, written/verbal communication, comprehension of FedEx service products, use office equipment, typing/data entry, ten-key, PC experience, time management, organizational, multi-tasking, handling confidential info, follow instructions, work independently/team, fast-paced team environment. Those are also in Qualifications but we can separate.
But we must not duplicate content. The instructions: Preserve ALL substantive information; do NOT invent or summarize away detail. So we need to include all info from Qualifications and Skills sections. If we split them into Requirements and Skills, we must ensure we don't lose any info. Could combine Qualifications and Skills into one section called Requirements (or Qualifications). But we have separate headings allowed: Requirements, Qualifications, Skills. We need to decide which to use to avoid thin sections. Prefer few substantive sections over many thin ones. So maybe combine education/experience and skills into one "Qualifications" section. Then we could have "Skills" omitted. Or we could have "Requirements" for education/experience and "Skills" for skill list. But that would be two sections; still okay if both have substantive content. However we need to avoid too many thin sections. The list of skills is fairly long; could be its own section.
We also have Benefits section: list of benefits.
Pay: we have Starting Rate of Pay and Pay Hourly range. We'll include Pay section.
Schedule: Shift Time: 0900-1400.
We also have Working Conditions: Office/dock environment Fast-paced; deadline oriented Hours may vary due to operational needs EST. Could be part of About the role or Responsibilities? Might be better as its own section? But we don't have a heading for Working Conditions in allowed list. Allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. No Working Conditions. So we need to fold that info into another section, maybe About the role or Responsibilities. Since it's about work environment, could go under About the role (position overview) or Responsibilities. Probably About the role is suitable: we can add that after the overview.
We must not include boilerplate like EEO, disclaimer, etc. Also remove duplicated lines.
Now craft HTML.
Structure:
About the role
Position Overview: Responsible for handling the needs of customers, processing documentation that accompanies the movement of freight, and performing other administrative and customer service duties as necessary in the daily operation of the service center. Working Conditions: Office/dock environment; fast-paced; deadline oriented; hours may vary due to operational needs.
But we need to preserve all info: Starting Rate of Pay and Shift Time are separate sections. We have Starting Rate of Pay: $21.31 per hour. Also Pay Hourly: $21.31 - $24.94. The Starting Rate is essentially the minimum. We'll include Pay section with both. Schedule: Shift Time: 0900-1400. Now Responsibilities: list of essential functions. We'll extract each bullet. Essential Functions list: - Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/ distributing mail and/or packages - Verify and complete required documentation and reports - Provide accurate information and assistance to customers, which includes determining pick-up and/or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services and provide potential leads to sales - Enter freight shipment information into computer system to include, but not limited to, accurately status shipments, generate freight bills and/or correct freight bills, etc. - Administer freight pick-up process, as required - Assist customers via phone, e-mail and/or fax in all inquiries, including but not limited to, tracing shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions, etc. - Make freight delivery appointments, as required - Review drivers’ Hours-of-Service logs to ensure accuracy, as required; report discrepancies to appropriate leadership member - Assist city operations, including but not limited to, checking-in drivers and processing related documentation, coordinating drop-off situations, coordinating driver collections, etc. - Communicate with sales, operations and other service centers and/or departments to ensure customer’s needs are achieved and all issues are resolved - Reconcile cash and checks collected, prepare deposits and prepare COD check remittance to customers, as required - Comply with all applicable laws/regulations, as well as company policies/procedures - Perform other duties as required We'll put each as - .
Now Requirements/Qualifications: We have Qualifications list:
- High school diploma or GED
- Two years general office experience preferred
- One year customer service experience, preferred
- Previous transportation experience preferred
- Strong phone and interpersonal skills
- Ability to count and perform basic math, with or without a calculator
- Strong written and verbal communication skills
- Ability to comprehend the various FedEx service products to assist in determining customers’ needs
- Ability to use general office equipment, e.g. computer, fax machine, copier, scanner, etc
- Typing/data entry skills
- Ten-key skills preferred
- PC experience with the ability to learn required computer systems/programs
- Demonstrated time management, organizational and multi-tasking skills
- Ability to handle confidential information
- Ability to follow instructions and complete required training
- Ability to work independently and/or as a team member
- Ability to work in a fast-paced team environment
We could split into Requirements (education/experience) and Skills (skills). But we have both headings allowed. Let's do:
Requirements
- High school diploma or GED
- Two years general office experience preferred
- One year customer service experience, preferred
- Previous transportation experience preferred
Skills
- Strong phone and interpersonal skills
- Ability to count and perform basic math, with or without a calculator
- Strong written and verbal communication skills
- Ability to comprehend the various FedEx service products to assist in determining customers’ needs
- Ability to use general office equipment, e.g. computer, fax machine, copier, scanner, etc
- Typing/data entry skills
- Ten-key skills preferred
- PC experience with the ability to learn required computer systems/programs
- Demonstrated time management, organizational and multi-tasking skills
- Ability to handle confidential information
- Ability to follow instructions and complete required training
- Ability to work independently and/or as a team member
- Ability to work in a fast-paced team environment
- .
Pay: we have Starting Rate of Pay: $21.31 per hour and Pay Hourly: $21.31 - $24.94. We'll include both maybe as a paragraph: "Starting rate: $21.31 per hour. Pay range: $21.31 - $24.94 per hour."
Schedule: Shift Time: 0900-1400.
Now About the role: we need to include Position Overview and Working Conditions.
Position Overview: "Responsible for handling the needs of customers, processing documentation that accompanies the movement of freight, and performing other administrative and customer service duties as necessary in the daily operation of the service center."
Working Conditions: "Office/dock environment; fast-paced; deadline oriented; hours may vary due to operational needs."
Combine into a paragraph.
Now ensure we didn't include any boilerplate like "Disclaimer", "EEO", etc.
Now output HTML fragment only.
Let's craft:
About the role
Responsible for handling the needs of customers, processing documentation that accompanies the movement of freight, and performing other administrative and customer service duties as necessary in the daily operation of the service center. Working Conditions: Office/dock environment; fast-paced; deadline oriented; hours may vary due to operational needs.
Responsibilities
- Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/ distributing mail and/or packages
- Verify and complete required documentation and reports
- Provide accurate information and assistance to customers, which includes determining pick-up and/or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services and provide potential leads to sales
- Enter freight shipment information into computer system to include, but not limited to, accurately status shipments, generate freight bills and/or correct freight bills, etc.
- Administer freight pick-up process, as required
- Assist customers via phone, e-mail and/or fax in all inquiries, including but not limited to, tracing shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions, etc.
- Make freight delivery appointments, as required
- Review drivers’ Hours-of-Service logs to ensure accuracy, as required; report discrepancies to appropriate leadership member
- Assist city operations, including but not limited to, checking-in drivers and processing related documentation, coordinating drop-off situations, coordinating driver collections, etc.
- Communicate with sales, operations and other service centers and/or departments to ensure customer’s needs are achieved and all issues are resolved
- Reconcile cash and checks collected, prepare deposits and prepare COD check remittance to customers, as required
- Comply with all applicable laws/regulations, as well as
- .
- Skills: Could be specific skill items like phone and interpersonal skills, math, written/verbal communication, comprehension of FedEx service products, use office equipment, typing/data entry, ten-key, PC experience, time management, organizational, multi-tasking, handling confidential info, follow instructions, work independently/team, fast-paced team environment. Those are also in Qualifications but we can separate.
But we must not duplicate content. The instructions: Preserve ALL substantive information; do NOT invent or summarize away detail. So we need to include all info from Qualifications and Skills sections. If we split them into Requirements and Skills, we must ensure we don't lose any info. Could combine Qualifications and Skills into one section called Requirements (or Qualifications). But we have separate headings allowed: Requirements, Qualifications, Skills. We need to decide which to use to avoid thin sections. Prefer few substantive sections over many thin ones. So maybe combine education/experience and skills into one "Qualifications" section. Then we could have "Skills" omitted. Or we could have "Requirements" for education/experience and "Skills" for skill list. But that would be two sections; still okay if both have substantive content. However we need to avoid too many thin sections. The list of skills is fairly long; could be its own section.
We also have Benefits section: list of benefits.
Pay: we have Starting Rate of Pay and Pay Hourly range. We'll include Pay section.
Schedule: Shift Time: 0900-1400.
We also have Working Conditions: Office/dock environment Fast-paced; deadline oriented Hours may vary due to operational needs EST. Could be part of About the role or Responsibilities? Might be better as its own section? But we don't have a heading for Working Conditions in allowed list. Allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. No Working Conditions. So we need to fold that info into another section, maybe About the role or Responsibilities. Since it's about work environment, could go under About the role (position overview) or Responsibilities. Probably About the role is suitable: we can add that after the overview.
We must not include boilerplate like EEO, disclaimer, etc. Also remove duplicated lines.
Now craft HTML.
Structure: