Service Center Support PT

Pay

Starting rate of $20.69 per hour. Pay range: $20.69 – $24.21 per hour.

Schedule

Shift time: 16:00 – 20:00 (hours may vary due to operational needs).

Responsibilities

Responsible for handling the needs of customers, processing documentation that accompanies the movement of freight, and performing other administrative and customer service duties as necessary in the daily operation of the service center.

• Perform administrative/clerical functions such as maintaining files, copying, imaging, answering phones, data entry, and sorting/distributing mail and packages.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers, including determining pick‑up and/or delivery needs, problem resolution, updating systems for special handling requirements, selling company services, and generating potential leads for sales.
• Enter freight shipment information into the computer system, accurately status shipments, generate freight bills, and correct freight bills as needed.
• Administer freight pick‑up process as required.
• Assist customers via phone, e‑mail, or fax with inquiries such as tracing shipments, rate quotes, tariff discrepancies, billing, and invoicing questions.
• Make freight delivery appointments as required.
• Review drivers’ Hours‑of‑Service logs for accuracy and report discrepancies to leadership.
• Support city operations by checking in drivers, processing related documentation, coordinating drop‑off situations, and handling driver collections.
• Communicate with sales, operations, other service centers, and departments to ensure customer needs are met and issues resolved.
• Reconcile cash and checks, prepare deposits, and process COD check remittances to customers.
• Comply with all applicable laws, regulations, company policies, and procedures.
• Perform other duties as required.

Qualifications

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to comprehend various FedEx service products to assist customers.
• Proficiency with general office equipment (computer, fax, copier, scanner, etc.).
• Typing/data entry skills; ten‑key skills preferred.
• PC experience with the ability to learn required computer systems/programs.
• Demonstrated time management, organizational, and multi‑tasking abilities.
• Ability to handle confidential information.
• Ability to follow instructions and complete required training.
• Ability to work independently and/or as a team member in a fast‑paced environment.

Benefits

• Health, vision, dental, life, and AD&D insurance.
• Employee assistance program.
• Paid personal/sick time (1.02 hours per 30 hours worked).
• 401(k) retirement savings plan.
• Bonus potential.
• Tuition reimbursement.
• Adoption assistance.
• Two weeks paid parental leave.
• Paid bereavement leave.
• Employee discounts.