Loan Servicing Clerk

Description

The Loan Servicing Clerk assists and ensures the accuracy of data entered on the computer system for all loans, as well as the prompt and accurate processing of loan documents, payments, and other bank transactions.

Who We Want

• Champion of Growth – Exceptional networking and relationship-building skills; demonstrated expertise and success in loan servicing
• Provide excellent customer service for internal and external customers
• Ability to answer questions and resolve any discrepancies
• Industry Expert – Exceptional communication skills
• Strong knowledge of loan servicing processes
• Ability to identify areas within the loan servicing department to improve efficiencies
• Analytical Thinker – Ability to multi-task and strong organizational skills
• Research, review, and recommend new products and services
• Ability to use technology and adapt to learn new processes

What You'll Do

• Review, process, upload, and maintain all consumer, residential, and commercial loans
• Electronically archive all loan documents
• Maintain various tracking systems/tickler reports
• Prepare and send customer notices, as necessary
• Balance loan-related general ledger accounts
• Work with both customers and co-workers to resolve any inquiries
• Work with third-party vendors such as attorneys, insurance providers, and auto dealers

What You Get

• Competitive pay
• Excellent benefits package, including 15 days of annual Paid Time Off (PTO)
• Medical, dental, and vision insurance (single and family) after 60 days of full-time employment
• Life insurance, AD&D, and long-term disability after 90 days of full-time employment
• 401(k) plan with an employer match after 60 days of full-time employment
• Paid national holidays that follow the Federal Reserve schedule
• Overtime pay when needed and approved

Requirements

• High school diploma or equivalent
• Working knowledge of computers and proficiency in Microsoft Office
• Excellent customer service skills for both external and internal customers
• Excellent written and verbal communication skills
• Excellent attention to detail and well organized

EEO, including disability/vets