Provider Services Advisor - Santa Cruz / Santa Clara

At Altais, we’re on a mission to improve the healthcare experience for everyone—starting with the people who deliver it. We believe physicians should spend more time with patients and less time on administrative tasks. Through smarter technology, purpose-built tools, and a team-based model of care, we help doctors do what they do best: care for people. Altais includes a network of physician-led organizations across California, including Brown & Toland Physicians, Altais Medical Group Riverside, and Family Care Specialists. Together, we’re building a stronger, more connected healthcare system.

About the Role

Are you looking to join a fast-growing, dynamic team? We’re a collaborative, purpose-driven group that’s passionate about transforming healthcare from the inside out. At Altais, we support one another, adapt quickly, and work with integrity as we build a better experience for physicians and their patients.

Altais is seeking a dedicated and proactive Physician Services Advisor to serve as the primary internal contact for all service lines provided by Altais to our network physicians. You will support day-to-day administrative operations, provide exceptional service to physicians and office staff, and monitor physician participation from entry through their tenure with Altais. This role involves advocating for current and future products, services, and operational processes while promoting Altais' strategic goals, core values, and communications.

This is a hybrid opportunity in the Santa Cruz / Santa Clara regions, requiring up to 75% travel within the region.

Responsibilities

• Positively contribute to organizational and departmental strategies and goals, ensuring high-quality professional communication and timely service.
• Act as an internal and external liaison, resolving challenges promptly and promoting positive relationships with physicians and office staff.
• Communicate challenges and deficiencies on behalf of the physician network, escalating issues as needed and ensuring timely resolutions.
• Serve as the first contact for physician network support for Altais' electronic network tools, deploying EpicLink and the Provider Engagement Portal, and providing education, training, and day-to-day support.
• Participate in multi-department work groups addressing access, quality of care, and claims issues, while documenting and tracking tasks for Physician Services.
• Assist with onboarding new physicians and staff, handling account setups, agreements, and paperwork to ensure effective use of Altais products and services.
• Facilitate and complete administrative tasks associated with physician and office staff requests, tracking and trending physician status changes.
• Schedule and facilitate internal and external meetings to discuss and resolve relevant issues, promoting positive relationships between providers and Altais.
• Educate physician practices on new and existing policies and procedures, including medical management review processes, claims payment policies, and clinical coding processes.
• Review existing policies to ensure compliance, troubleshoot provider issues, and identify non-compliant providers.
• Develop and maintain comprehensive knowledge of Altais’ services and product offerings.

Requirements

• BA/BS degree or equivalent experience of 4 years working in direct managed health care administration or Physician office administration.
• Minimum 2-3 years of experience with Patient and Physician portals and EMH or EMR systems.
• Proficient computer skills, including Microsoft Office (Word, Outlook, Excel, PowerPoint).
• Ability to use independent judgment and initiative within established policies and procedures.
• Excellent communication skills, both written and verbal.
• Strong understanding of physician office operations, including interfaces and interdependencies between offices, health plans, and IPAs.
• Demonstrated flexibility and strong organizational skills with the ability to prioritize duties and effectively delegate tasks.
• Ability to maintain excellent relationships with internal and external stakeholders.
• Comprehensive knowledge and excellent customer service skills related to the complexities of physician practices.

Pay

The base salary for this position is $75,000 - $90,000 per year. Final determination of starting pay will vary based on education, experience, and other factors. Altais provides a competitive compensation package that recognizes experience, credentials, and education alongside a robust benefits program.

Benefits

• Excellent medical, vision, and dental coverage.
• 401k savings plan with a company match.
• Flexible time off and 9 paid holidays.

Values

• Compassion: We act with empathy and a deep respect for the challenges faced by physicians and their patients. Our work is driven by a genuine commitment to improving lives and ensuring care is delivered with dignity, understanding, and humanity.
• Community: We foster a culture of collaboration—with physicians, patients, and across the healthcare ecosystem. By building strong, trusted relationships, we create a unified community focused on advancing patient care and physician well-being.
• Leadership: We lead with integrity and vision, setting the standard for excellence in physician support and healthcare innovation. Through collaboration and expertise, we empower others to drive change and shape the future of care.
• Excellence: We are relentlessly focused, results-driven, and accountable for delivering measurable value to physicians and the patients they serve. Our high standards reflect our commitment to operational discipline and continuous improvement.
• Agility: We embrace change as a constant and respond swiftly to the evolving needs of the healthcare industry. With flexibility and forward-thinking, we adapt, innovate, and act decisively to keep physicians at the forefront.