Service Advisor - Escondido, CA

What's in it for You

The Service Advisor at SVT Fleet Solutions will experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage.

What You’ll Do

• Greet customers and communicate daily with customers on status of trucks.
• Generate service and repair orders by ascertaining service requests and performance problems; verify warranty and service contract coverage; inspect vehicles, write repair orders, and maintain customer rapport and records.
• Review jobs when they are complete and close jobs.
• Other responsibilities include:
• Customer Service Duties: Greet customers upon arrival in maintenance area, ascertain vehicle problems and services, clarify descriptions of problems, conduct inspections, proactively check for recalls, submit documentation for warranty repair orders, retrieve mileage and VIN numbers from vehicle, examine service schedules, maintain customer rapport by providing explanations of estimates and daily updates, call customers when job is complete and truck is ready for pick up, establish good customer relations by providing estimates and timelines.
• Repair Order Duties: Verify warranty and service contract coverage by examining records and papers, explain provisions and exclusions, prepare repair orders (RO), obtain approval signatures, enter RO into service database system and send to Estimator and Dispatcher, monitor repair work to ensure vehicle will be ready when promised, print warranty, print repair orders, issue sublet purchase order numbers, review jobs when completed, collect payment from jobs, close jobs.

Job Qualifications & Requirements

• Proven technical expertise.
• Knowledge of trucks and parts.
• Excellent customer service skills.
• Excellent communication skills.
• Excellent problem-solving skills.
• Strong organizational skills.
• Excellent time management skills.
• Able to work in a fast-paced environment.
• Work well with internal and external customers.

Compensation

$30-$40/hour (based on experience and qualifications)

Physical Requirements

Must be able to pass a post-offer drug screen, physical and background check.

Benefits

• Fantastic Culture
• 401k + match
• Health, Dental & Vision Insurance + HSA & FSA
• Employer paid Life Insurance
• Paid Vacation Days
• Sick Leave
• Company perks such as employee discounts, company events and training programs
• Excellent Training and Career Advancement Opportunities

About the Role

SVT Fleet Solutions is a dedicated team focused on providing top-tier fleet management services - from preventative maintenance and compliance to customized fleet management solutions and support. We partner with clients across industries to ensure their vehicles stay safe, efficient, and road-ready, while delivering reliable, high-quality service that businesses can count on.

Responsibilities

The Service Advisor at SVT Fleet Solutions greets customers and communicates daily with customers on status of trucks. They generate service and repair orders by ascertaining service requests and performance problems; verify warranty and service contract coverage; inspect vehicles, write repair orders, and maintain customer rapport and records. They review jobs when they are complete and close jobs. Other responsibilities include:

• Customer Service Duties: Greet customers upon arrival in maintenance area, ascertain vehicle problems and services, clarify descriptions of problems, conduct inspections, proactively check for recalls, submit documentation for warranty repair orders, retrieve mileage and VIN numbers from vehicle, examine service schedules, maintain customer rapport by providing explanations of estimates and daily updates, call customers when job is complete and truck is ready for pick up, establish good customer relations by providing estimates and timelines.
• Repair Order Duties: Verify warranty and service contract coverage by examining records and papers, explain provisions and exclusions, prepare repair orders (RO), obtain approval signatures, enter RO into service database system and send to Estimator and Dispatcher, monitor repair work to ensure vehicle will be ready when promised, print warranty, print repair orders, issue sublet purchase order numbers, review jobs when completed, collect payment from jobs, close jobs.

Qualifications & Requirements

• Proven technical expertise.
• Knowledge of trucks and parts.
• Excellent customer service skills.
• Excellent communication skills.
• Excellent problem-solving skills.
• Strong organizational skills.
• Excellent time management skills.
• Able to work in a fast-paced environment.
• Work well with internal and external customers.

Pay

$30-$40/hour (based on experience and qualifications)

Schedule

Full-time position