Service Manager

About the role

Join Morgan Properties and earn a $1,000 Sign-On Bonus and $1,500 Retention Bonus after one year!

Responsibilities

• Lead and oversee daily maintenance operations across both communities.
• Develop and execute production schedules, preventive maintenance programs, and capital improvement projects.
• Supervise, coach, and mentor a team of Maintenance Technicians while promoting accountability and professional growth.
• Troubleshoot and resolve complex maintenance issues involving HVAC systems, plumbing, appliances, carpentry, electrical, and general building systems.
• Provide hands-on support with service requests and apartment turns when needed.
• Ensure timely completion of work orders while maintaining exceptional resident satisfaction.
• Cooky with vendors and contractors to ensure quality workmanship and timely project completion.
• Manage inventory, maintenance materials, tools, and equipment.
• Conduct regular inspections of buildings, grounds, common areas, and vacant apartments to maintain company standards.
• Persistently partner with the office team to deliver outstanding resident experience.
• Participate in a rotating on-call schedule and respond to emergency situations, including weather-related events such as snow removal.
• Foster a culture of safety, continuous improvement, respect, and outstanding customer service.

Requirements

• 2+ years of maintenance leadership or management experience.
• 4+ years of multifamily maintenance experience or comparable technical experience.
• Strong expertise in HVAC, plumbing, carpentry, appliances, electrical, and general maintenance.
• HVAC Certification required; boiler experience preferred.
• Proven ability to lead teams, prioritize workloads, and drive operational excellence.
• Experience managing preventive maintenance programs, work orders, inventory, and vendor relationships.
• Strong communication, organization, and problem-solving skills.
• Passion for delivering exceptional customer service and developing high-performing teams.
• Comfortable using smartphones, maintenance applications, Microsoft Teams, email, and other technology.
• Valid driver's license with reliable transportation.
• Positive attitude with a "Whatever It Takes" approach to supporting your team and residents.

Qualifications

• Valid driver's license with reliable transportation.
• Positive attitude with a "Whatever It Takes" approach to supporting your team and residents.

Skills

• Leadership and management skills.
• Technical expertise in HVAC, plumbing, carpentry, appliances, electrical, and general maintenance.
• Problem-solving and troubleshooting abilities.
• Team-building and coaching skills.
• Customer service orientation.
• Effective communication and organizational skills.
• Ability to work independently and as part of a team.
• Proficiency in using maintenance applications, Microsoft Teams, email, and other technology.

Benefits

• Excellent Pay: $36.00 - $38.00 per hour.
• $1,000 Sign-On Bonus.
• $1,500 Retention Bonus after one year of employment.
• Up to a 100% Rent Discount (eligibility requirements apply).
• Property Staff Shared Renewal Commissions.
• Morgan Essentials: $300 Quarterly.
• On-Call Appreciation: $15/day for holding the on-call phone.
• Medical, Dental, Vision, Life, and Disability Insurance.
• 401(k) Retirement Plan with Company Match.
• Generous Paid Time Off, including holidays and sick leave.
• Ongoing training, leadership development, and advancement opportunities within a growing organization.

Pay

• $36.00 - $38.00 per hour.

Schedule

• Monday – Friday: 8:00 AM – 4:30 PM.

Application Instructions

For immediate consideration, please submit your resume and cover letter detailing your relevant experience and qualifications. We look forward to hearing from you!