Service Advisors

Role Responsibilities

• Advise customers on recommended maintenance and repairs, including costs and service options
• Maintain accurate customer and vehicle records, invoices, payments, and warranty verification
• Promote additional services and products to support service department revenue goals
• Schedule service appointments and prepare detailed repair orders with technicians
• Verify insurance information and coordinate loaner vehicles as needed
• Provide timely service updates and communication throughout the repair process

Employee Prerequisites

• Flexible availability to meet business needs
• Sales experience with automotive industry knowledge
• Basic computer proficiency and ability to navigate software systems
• Able to complete onboarding in a timely manner
• Able to stand, walk, or sit for extended periods (up to 5 hours)
• Strong verbal and written communication skills