Service Advisors

Role Responsibilities

• Guide Customers: Explain repair recommendations, costs, and service options while addressing questions and ensuring a positive experience.
• Manage Service Records: Maintain accurate customer and vehicle files, process invoices and payments, and verify warranty coverage.
• Promote Services: Recommend additional maintenance or products to support department sales goals.
• Cooky Appointments: Schedule visits, document customer concerns, and prepare clear and accurate Repair Orders with cost estimates.
• Handle Insurance & Loaners: Verify insurance details and coordinate loaner vehicles in partnership with the Rental Agent.

Employee Prerequisites

• Flexible availability to support business needs
• Sales experience with a working knowledge of the automotive industry
• Basic computer skills and comfort navigating software systems
• Ability to complete onboarding efficiently
• Ability to stand, walk, or sit for extended periods (up to 5 hours)
• Strong verbal and written communication skills, with the ability to read and interpret documents, prepare routine reports, and interact effectively with customers, colleagues, and management

Employee Benefits & Compensation Package

• Paid time off (PTO) and Holiday pay
• Company paid life insurance
• Health and wellness plans
• Medical, dental, vision, and supplemental insurance
• Flexible Spending accounts
• Financial retirement plans WITH COMPANY MATCHING
• 401K and ROTHEmployee Discounts