Service Advisors

Role Responsibilities

• Provide Expert Customer Guidance: Clearly explain maintenance and repair recommendations, associated costs, and service options.
• Address customer questions and concerns while ensuring a positive and satisfactory service experience.
• Manage Service Documentation: Maintain accurate customer and vehicle records, create invoices, process payments, verify warranty coverage.
• Ensure all database entries and billing details are complete and accurate.
• Promote Service Offerings: Recommend additional services, products, and maintenance solutions. Support the Service Department's sales goals by proactively identifying customer needs and contributing to revenue targets.
• Cook up Service Appointments: Schedule customer visits and work closely with technicians to prepare detailed Repair Orders.
• Document customer-reported issues, required repairs, and cost estimates clearly and accurately.
• Verify Insurance & Arrange Loaner Vehicles: Confirm customers' insurance information and coordinate loaner vehicles when needed. Collaborate with the Rental Agent to ensure customers have appropriate transportation during service.
• Provide Ongoing Service Updates: Maintain consistent communication with customers by delivering progress updates throughout the repair process. Ensure customers are informed about timelines and completion expectations.

Employee Prerequisites

• Flexible availability to support business needs
• Sales experience with a working knowledge of the automotive industry
• Basic computer skills and comfort navigating software systems
• Ability to complete onboarding efficiently
• Ability to stand, walk, or sit for extended periods (up to 5 hours)
• Strong verbal and written communication skills, with the ability to read and interpret documents, prepare routine reports, and interact effectively with customers, colleagues, and management

Job Type

Full-time

Employee Benefits & Compensation Package

• Paid time off (PTO) and Holiday pay
• Company paid life insurance
• Health and wellness plans
• Medical, dental, vision, and supplemental insurance
• Flexible Spending accounts
• Financial retirement plans WITH COMPANY MATCHING
• 401K and ROTHEmployee Discounts

We are an Equal Opportunity Employer

All applicants must be at least 18 years of age and legally authorized to work in the United States. A valid driver's license is required, and candidates must successfully complete all pre-employment screening processes.