Provider Liaison

Responsibilities

• Maintain Examiner Network accounts within all applicable systems and ensure providers meet all program eligibility requirements.
• Work with internal teams to ensure all VA TRAIN and MDE4VETS Training requirements have been met.
• Establishes and maintains ongoing communications with assigned examiner accounts utilizing routine emails and phone calls.
• Anticipates and resolves potential issues to avoid downstream problems and optimize the provider experience.
• Affirmatively assist with ensuring all pending actions in the MDE4VETS queue are completed in a timely manner.
• Maintain updated availability for providers in MDE4VETS and Salesforce.
• Coach providers on company best practices to help achieve ability to complete quality medical reports per contractual requirements in a timely manner.
• Collaborate closely with teammates, other internal teams and external partners as needed.
• Through trend analysis, seek to optimize provider experience and provide recommendations based on trends to increase provider experience and efficiency.
• Facilitate meetings to enhance training and communication for both internal and external stakeholders.

Requirements

• Bachelor’s degree from an accredited college in a healthcare related field or equivalent experience/combined education.
• Ability to adapt to a changing environment and handle multiple priorities.
• Must have Administrative account experience and Customer Service background of +2 years.
• Previous customer service experience required, including 1+ years with the following: Customer interaction through various communication channels (phone, email, text), Issue Resolution: Resolving customer complaints and providing solutions and alternatives, Ability to identify opportunities to add examiners to existing market if needed, Strong writing and analytical skills combined with excellent communication abilities tailored to various audiences, Exceptional organizational and time management capabilities with a talent for multitasking and effective prioritization, Excellent writing and analytical skills, Ability to communicate effectively with different groups/individuals, Excellent organizational and time management abilities, Ability to multitask and prioritize task effectively.

Preferred Requirements

• MDE experience.