Provider Liaison Specialist

Responsibilities

• Schedules patients with our facility partners
• Maintains confidentiality in accordance with HIPAA regulations
• Monitors and retrieves missing bills, records, liens from our facility partners
• Delegates and handles correspondence for internal and external parties
• Communicates daily with our medical facilities to verify that exams were completed and update information in our system
• Notifies referring parties via email and phone call of any pertinent information regarding the scheduling of their client/patient
• Communicates daily with our medical facilities to receive examination results
• Updates contacts, addresses, modalities, special instructions, and other related information in our system
• Serves as a point of contact for customer service-related inquiries
• Supports the Account Managers and Provider Development Executives
• Performs other related duties as assigned

Requirements

• High School or GED required; college degree preferred
• Experience working with medical providers and attorneys and knowledge of medical terminology
• Experience using Salesforce or CRM software
• Demonstrated experience in successfully delivering client-focused solutions to customer needs
• Demonstrable ability to communicate, present to and influence key stakeholders
• Strong listening, negotiation, and presentation abilities
• Ability to multitask and respond to emails and inquiries in a timely manner
• Ability to perform in a heavy inbound/outbound call environment with strong verbal and written communication skills
• Proven ability to work in a fast-paced environment while maintaining a high level of work quality
• Proficient in MS Office
• Must be able to work in-office at one of our office locations in Las Vegas, NV, Denver, CO, or Charlotte, NC

Qualifications

Libra Solutions is committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We celebrate diversity and are proud to be an equal opportunity employer.

Skills

Strong interpersonal and communication skills, attention to detail, organizational skills, and the ability to manage multiple tasks simultaneously.

Benefits

• Competitive compensation
• Comprehensive benefits package, including a choice of multiple medical plans, dental, vision, and life insurance
• A 401(k) with generous company match
• Flexible spending accounts for medical and dependent expenses
• Time off to recharge

Pay

Salary range: $50,000 - $70,000 annually

Schedule

This is an in-person position that can be based out of one of our offices located in Denver, CO, Las Vegas, NV, or Charlotte, NC.