Provider Liaison Specialist

Responsibilities

• Schedules patients with our facility partners
• Maintains confidentiality in accordance with HIPAA regulations
• Monitors and retrieves missing bills, records, liens from our facility partners
• Delegates and handles correspondence for internal and external parties
• Communicates daily with our medical facilities to verify that exams were completed and update information in our system
• Notifies referring parties via email and phone call of any pertinent information regarding the scheduling of their client/patient
• Communicates daily with our medical facilities to receive examination results
• Updates contacts, addresses, modalities, special instructions, and other related information in our system
• Serves as a point of contact for customer service-related inquiries
• Supports the Account Managers and Provider Development Executives
• Performs other related duties as assigned

Requirements

• High School or GED required; college degree preferred
• Experience working with medical providers and attorneys and knowledge of medical terminology
• Experience using Salesforce or CRM software
• Demonstrated experience in successfully delivering client-focused solutions to customer needs
• Demonstrable ability to communicate, present to and influence key stakeholders
• Strong listening, negotiation, and presentation abilities
• Ability to multitask and respond to emails and inquiries in a timely manner
• Ability to perform in a heavy inbound/outbound call environment with strong verbal and written communication skills
• Proven ability to work in a fast-paced environment while maintaining a high level of work quality
• Proficient in MS Office

Qualifications

• Must be able to work in-office at one of our office locations in Las Vegas, NV, Denver, CO, or Charlotte, NC

Skills

• Excellent communication skills
• Strong organizational and multitasking abilities
• Knowledge of medical terminology and procedures
• Experience with CRM software

Benefits

We believe taking great care of our customers starts with taking great care of our people. That's why we offer competitive compensation and a comprehensive benefits package, including a choice of multiple medical plans, dental, vision, and life insurance, a 401(k) with generous company match, flexible spending accounts for medical and dependent expenses, and time off to recharge.