Property Manager (52941)

Essential Duties And Responsibilities

• Tenant Engagement:
  • Establish consistent high-quality customer service with tenants across the portfolio.
  • Engage in professional dialogue with tenants to resolve their questions and concerns in a timely manner.
  • Maintain consistent, open communication with tenants pursuant to the Communications Policy.
  • Ensures tenants know how to reach appropriate staff, and ensures all appropriate communications to tenants and staff are posted in buildings as needed, including during emergencies and service disruptions.
  • Ensure timely completion of annual recertifications.
  • Refer tenants for RiseBoro supportive services or benefit entitlement support upon request.
  • Maintain tenant files.
  • Coordinate with Leasing Manager to ensure timely completion and collection of lease renewals.
  • Follow up with tenants on arrears 30 days past due by phone and letter; cooperate with Legal and Collections Department on other collections activities.
• Building Operations:
  • Afford buildings to operate within budget.
  • Approve invoices of less than $1000.00.
  • In older-adult buildings, collect rent payments.
  • Assign work to maintenance staff as needed, in cooperation with Building Maintenance Supervisors.
  • Oversee turnover process to ensure vacant units are ready for occupancy within 30 days of vacancy.
  • Perform move in and move out walk-through apartment inspections with tenants.
  • Cookordinate with maintenance staff to ensure all code violations and other repair concerns at properties are cleared.
  • Review and submit Purchase Orders for any supplies or equipment needed in the building.
  • Identify tenancy issues that may require legal referral and coordinate with the Legal Department.
  • Maintain communication with management and compliance team during operational emergencies.
  • On occasion, be available to address emergencies that arise in their building outside of typical business hours.

COMPETENCIES

• Minimum of 2 years of experience in property management.
• Bilingual (Spanish/English) strongly preferred.
• Excellent oral and written communication and interpersonal skills, including demonstrated ability to work well with varying levels of staff members.
• Detail oriented.
• Organized.
• Ability to successfully manage multiple working relationships.

QUALIFICATIONS

• Affordable housing management experience preferred.
• LIHTC certification required within six months of hire.
• Certified Housing Assistant Manager preferred.
• Proficient with Microsoft Office Suite or related software; intermediate to advanced working knowledge in Microsoft Excel.
• Knowledge of Yardi program preferred.

Education

• High School Diploma.

Experience

• Minimum of 2 years of experience in property management.
• Bilingual (Spanish/English) strongly preferred.
• Excellent oral and written communication and interpersonal skills, including demonstrated ability to work well with varying levels of staff members.
• Detail oriented.
• Organized.
• Ability to successfully manage multiple working relationships.

Qualifications

• Affordable housing management experience preferred.
• LIHTC certification required within six months of hire.
• Certified Housing Assistant Manager preferred.
• Proficient with Microsoft Office Suite or related software; intermediate to advanced working knowledge in Microsoft Excel.
• Knowledge of Yardi program preferred.