Property Management Learning Specialist

SRG Residential is a premier third-party multifamily property management firm committed to creating exceptional communities for residents, clients, and team members. The organization manages approximately 50,000 apartment homes across more than 20 states and is known for combining operational excellence, innovative solutions, and boutique-style service with the strength and growth opportunities of a national platform.

About the Role

The Learning Specialist delivers engaging, instructor-led learning experiences through in-person classroom training, webinars, one-on-one coaching, and web-based programs for both new and existing SRG employees, with an emphasis on sales, customer service, and leadership development. This role focuses on integrated software systems, sales procedures, and customer service training. The Learning Specialist performs needs assessments, delivers curriculum, and manages all phases of learning interventions to enhance employee competencies and workplace performance in alignment with company core values.

Responsibilities

• Learning Process Management
  • Ensure the training database and LMS are up to date with attendance and training records.
  • Monitor and manage the SRG Sales and Systems Coach Programs, including scheduling coaches, tracking completed meetings, and evaluating satisfaction surveys.
  • Monitor and manage the Mystery Shop program, including ordering, reviewing, assigning training, bonus processing, and evaluating results.
• Training Delivery and Facilitation
  • Direct structured learning experiences and monitor outcomes.
  • Engage diverse audiences and manage group dynamics.
  • Deliver learning courses via classroom, webinars, and in-person workshops.
  • Conduct sessions to acclimate new hires to the business.
  • Apply the ADDIE instructional design model to develop, implement, and evaluate effective learning solutions.
  • Coach learners and provide constructive feedback during and after sessions.
• Instructional Design
  • Develop learning programs to prepare employees for career advancement.
  • Partner with the Director of Learning/VP to build annual learning strategies and make program recommendations.
  • Develop or oversee the production of classroom handouts, instructional materials, job aids, and manuals.
  • Adapt content in real-time to meet portfolio needs.
• Evaluating Needs and Impact
  • Identify learning needs by evaluating employee strengths and weaknesses through performance reporting, evaluation scores, and manager feedback.
  • Assess learning effectiveness by creating and evaluating surveys to ensure incorporation of taught skills into employees’ work behavior.
  • Prepare statistical reports to evaluate instructor performance and monitor trainee progress.
  • Use feedback to improve training quality.
• Lifelong Learning
  • Stay abreast of new trends and tools in employee development through memberships (e.g., ATD) and certification training.
  • Network with industry and training professionals by attending trade shows and conferences to research and implement new training methodologies.

Requirements

• Bachelor's degree from a four-year college or university; or five years of related experience and/or training; or equivalent combination of education and experience.
• Valid driver’s license and current automobile insurance.
• Able to travel 25% of the time.
• Ability to master the full learning cycle.
• Familiarity with traditional and modern learning methods, tools, and techniques.
• Proficient in Microsoft Word, Excel, Outlook, PowerPoint, Adobe Acrobat, Learning Management Software, and Yardi Voyager/CRM.

Pay

Salary range is $80,000 to $95,000 annually.

Benefits

• Competitive compensation package including a 401(K) match.
• Rental incentive and renewal compensation.
• Bonuses depending on location.
• Medical, dental, and vision benefits for regular full-time employees working 30-40 hours per week.
• Vacation accrual.
• Sick time accrual in accordance with law.

Schedule

• Hybrid role based in Newport Beach, CA.
• Requires 5 days a week in the Newport Beach office for the first 90 days.