Property Management Assistant

Key Responsibilities

• Aid in the daily operations of managed properties.
• Respond to tenant inquiries, concerns, and service requests in a professional and timely manner.
• Cook up maintenance requests and communicate with vendors, contractors, and tenants regarding work orders.
• Maintain accurate tenant files, lease agreements, and property records.
• Aid in lease renewals, move-ins, move-outs, and property inspections.
• Prepare correspondence, notices, reports, and other property management documents.
• Track rent payments and assist with collections by following up on delinquent accounts.
• Process invoices and maintain vendor contracts and insurance records.
• Schedule appointments, inspections, and meetings as needed.
• Support marketing efforts by updating property listings and coordinating tours for prospective tenants.
• Ensure compliance with company policies, fair housing regulations, and local property management requirements.
• Perform general administrative duties, including answering phones, filing, data entry, and managing office supplies.

Qualifications

• A high school diploma or equivalent is required.
• An associate's or bachelor's degree is preferred.
• One to three years of administrative, customer service, or property management experience is preferred.
• Strong organizational and multitasking skills are essential.
• Excellent verbal and written communication skills are necessary.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and property management software is required.
• The ability to maintain confidentiality and handle sensitive information professionally is crucial.
• A strong attention to detail and problem-solving abilities are important.
• A customer-focused attitude and ability to build positive relationships with tenants and vendors are valued.

Preferred Skills

• Experience with property management platforms such as Yardi, AppFolio, Buildium, or similar systems is preferred.
• Knowledge of landlord-tenant laws and fair housing regulations is preferred.
• Experience coordinating maintenance vendors and service providers is preferred.
• Bilingual abilities are a plus.

Compensation & Benefits

• A competitive salary is offered.
• Health, dental, and vision insurance are provided.
• Paid time off and holidays are included.
• A retirement savings plan is available.
• Professional development opportunities are provided.