Property Claims Supervisor (Remote)

About the role

The Property Claims Supervisor role is a vital part of the global Davies Group, focusing on overseeing property-related claims, including commercial property losses and other first-party property exposures. This position ensures claims are handled according to company policies, client service standards, and regulatory requirements.

Responsibilities

• Supervise and support a team of property claims adjusters across multiple levels of claim complexity.
• Provide coaching, mentoring, and technical guidance to support adjuster development and performance.
• Conduct performance evaluations, training sessions, and ongoing feedback discussions.
• Aid with hiring, onboarding, and workload distribution across the claims team.
• Maintain operational performance metrics including claim cycle time, quality assurance results, and productivity measures.
• Identify opportunities for operational improvements and implement best practices across the claims team.
• Support leadership with reporting and performance insights related to property claims operations.
• Serve as a point of contact for clients regarding claim performance, service delivery, and operational matters.
• Coordinate with vendors, contractors, engineers, and other specialists involved in property claim investigations and repairs.
• Ensure claims are handled in compliance with regulatory requirements, company policies, and client service agreements.
• Support internal audits, quality assurance reviews, and operational compliance initiatives.

Requirements

• 5+ years of property claims handling experience.
• Adjuster licensing as required by jurisdiction.
• Strong knowledge of property claims investigation, evaluation, and settlement practices.
• Experience handling complex or high-value property claims preferred.
• Excellent leadership, communication, and decision-making skills.
• Experience with Xactimate preferred.
• Prior supervisory or leadership experience preferred.
• Experience handling commercial or large-loss property claims preferred.
• Familiarity with property estimating tools and vendor repair networks preferred.
• Industry designations such as AIC, CPCU, or equivalent preferred.

Skills

• Leadership, communication, and decision-making skills.
• Technical knowledge of property claims investigation, evaluation, and settlement practices.
• Experience with Xactimate.
• Supervisory or leadership experience.
• Experience handling complex or high-value property claims.
• Familiarity with property estimating tools and vendor repair networks.
• Industry designations such as AIC, CPCU, or equivalent.

Benefits

At Davies North America, we offer a comprehensive benefits package including:

• Medical, dental, and vision plans.
• A 401(k) plan with employer matching.
• Time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees.
• Paid holidays.
• Life insurance and short-term and long-term disability coverage.

Pay

$79,000 - $85,000 / year

Schedule

This is a full-time, remote role.