Property Claims Director (Remote)

About the role

We are on the lookout for a Property Claims Director who will oversee the company’s national field-adjusting operation for residential and commercial first- and third-party Property claims. This role provides strategic direction, operational oversight, and technical leadership to ensure consistent, high-quality claims handling across a nationwide footprint. As the Director, you will be accountable for claim outcomes, regulatory compliance, operational efficiency, staff development, and alignment with organizational risk and customer-service objectives. This role focuses on direct oversight of internal field claims operations with significant client interaction.

Responsibilities

• Leadership & Strategy
  • Lead and oversee a national field claims organization handling Residential and Commercial Property claims, both first and third party.
  • Develop and execute casualty field-claims strategies aligned with corporate goals, loss-cost management, and customer experience initiatives.
  • Establish and maintain best practices, operational standards, and performance benchmarks across all regions.
  • Partner with executive leadership, home office staff, legal, and claims operations to support enterprise-wide objectives.
• Claims Operations & Oversight
  • Provide technical and operational oversight of complex, severe, and high-exposure property claims.
  • Ensure consistent claim handling practices across jurisdictions while accounting for local regulatory requirements and venue considerations.
  • Monitor claim severity trends, litigation rates, cycle times, and indemnity/expense performance, implementing corrective actions as needed.
  • Oversee investigation quality, liability determinations, coverage evaluations, negotiation strategies, and resolution outcomes.
• Compliance & Risk Management
  • Ensure compliance with state-specific regulations, internal policies, and industry standards for casualty claim handling.
  • Collaborate with Legal on litigation strategy, discovery support, settlement authority practices, and trial preparation.
  • Support audits, regulatory inquiries, and internal reviews related to casualty claims performance and compliance.
• People Leadership & Development
  • Lead, mentor, and develop regional and field claims leaders and adjusting staff nationwide.
  • Drive talent development, succession planning, and performance management across the field team.
  • Promote a culture of accountability, engagement, continuous improvement, and ethical claims handling.
• Financial & Vendor Management
  • Manage budgets related to field operations, staffing, and casualty claim expenses.
  • Oversee relationships with external vendors (e.g., defense counsel, IMEs, investigators), ensuring cost control and service quality.
  • Support reserving accuracy and collaborate with actuarial and finance teams on loss projections.

Requirements

• Bachelor’s degree required; Juris Doctor or advanced degree preferred.
• Must have an active adjuster license with the ability to obtain additional state licenses as needed.
• 7+ years of progressive property claims experience, including third party and Commercial property.
• Proficiency in property estimating practices and Xactware products.
• Demonstrated leadership experience overseeing large, geographically dispersed field claims teams.
• Experience managing increased volume during weather events.
• Strong technical expertise in liability evaluation, complex claims, litigation management, and coverage analysis.
• In-depth knowledge of state regulatory environments and compliance requirements.
• Proven ability to analyze data, manage loss trends, and drive process improvement initiatives.
• Excellent communication, negotiation, and executive-level presentation skills.
• Ability to travel nationally as needed.

Benefits

• Medical, dental, and vision plans to support your health and that of your family.
• A 401(k) plan with employer matching.
• Time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees.
• Paid holidays.
• Life insurance and short-term and long-term disability coverage.

Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location. Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.

Pay

$120,000 - $130,000 / year

The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.

Schedule

This is a full-time, home-based role that may require some travel.