Director, Property Claims -Remote - Midwest

About the Company

Crum & Forster (C&F) provides market-leading property & casualty, accident & health, specialty, and standard commercial lines insurance solutions. With a 200-year history, C&F helps customers manage risk through focused expertise, integrity, and discipline. The company has an annual gross written premium of $6.2 billion and holds an "A+" (Superior) financial strength rating from AM Best. C&F employs 3,000 people across locations in the United States and India and is recognized as a great place to work, earning awards such as the Great Place to Work® Award, Fortune 100 Best Companies to Work For, and Fortune Best Workplaces for Parents and Millennials. C&F is part of Fairfax Financial Holdings.

About the Role

We are seeking a Director, Claims - Property to lead and manage primarily Property claims within the Property Division. Over time, the role may include handling complex Inland Marine and/or Product Recall claims. This position is field-based for large and complex losses requiring in-person site meetings and remote for other responsibilities. The Director is accountable for claim outcomes across their portfolio, including severe and complex matters.

Responsibilities

• Conduct on-site meetings, inspections, and investigations with insureds, public adjusters, and other relevant experts.
• Directly handle and oversee direct-written primary and lead primary E&S property claims, while providing oversight of Program/TPA-administered claims.
• Collaborate with front-line claim professionals and claim leadership to support enterprise-wide initiatives impacting financial results.
• Ensure timely and appropriate coverage analysis, claim investigation, damages evaluation, reserving, and disposition strategy with clear action plans for fair resolutions.
• Coordinate response and hotline operations, direct consultants and vendors, and monitor claim developments.
• For litigated matters, assign appropriate panel counsel and develop and execute effective litigation strategies.
• Operate in a hybrid capacity, combining remote work with regular travel to assess losses on-site, discuss coverage, coordinate experts, and communicate recommendations to market carriers.

Requirements

• Minimum of ten (10) continuous years’ experience in complex commercial field claim adjusting, coverage analysis, and claim strategy.
• Ten (10) years of continuous responsibility in complex claim handling, litigation management, technical leadership or training, supervisory, or management roles.
• Experience in communication and collaboration with business partners including Underwriting, Actuary, Risk Engineering, SIU, Legal, Reinsurance, Auditing, and Operations.
• Strong critical thinking and creative problem-solving abilities for resolving complex claims, coverage, and operational enhancements.
• Excellent written, verbal, and presentation skills, with the ability to communicate effectively at all organizational levels.
• Strong analytical skills to use metrics and other data to manage the organization.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and other claim-related systems or technologies.
• Commitment to operational development and excellence through process improvement, expense management, workflow optimization, and effective management of LAE.
• Strong interpersonal, relationship-building, and collaboration skills, with the ability to mentor and work effectively across internal teams.
• Adaptability, self-direction, and responsiveness in a fast-paced environment with changing business priorities.
• Demonstrated initiative and accountability in achieving high-quality claim outcomes.
• Valid driver’s license required.
• Commercial claim experience required; preferred experience in Inland Marine and Product Recall claims (training available).
• Active Property and Casualty Adjuster license in Texas and Florida; additional state licenses as necessary.
• Bachelor’s degree from an accredited college/university or equivalent experience.

Benefits

• Competitive compensation package.
• Generous 401K employer match.
• Employee Stock Purchase plan with employer matching.
• Generous Paid Time Off.
• Comprehensive benefits focused on physical, mental, and financial wellness for employees and their families.
• Career development opportunities, including tuition reimbursement, industry-related certifications, and professional training.
• Matching donation program, volunteer opportunities, and an employee-driven corporate giving program.

Pay

The annualized base pay for this position ranges from a minimum of $86,600 to a maximum of $170,000. Actual compensation is determined by factors including market pay for the role, responsibilities, required skills, and employee performance. Additional opportunities may include discretionary equity-based compensation and performance-based variable pay programs.