Mortgage Claims Supervisor - Remote

Overview

The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.

Responsibilities

• Supervise and direct the activities of the Claims Department to ensure compliance with internal policies and procedures, investor guidelines, and applicable state/federal laws and regulations
• Enhance staff performance through goal setting, training, and coaching when applicable
• Monitor internal/external audit findings to ensure claims are filed in accordance with investor/agency/insurer requirements
• Participate in the implementation/development of procedures to increase efficiency; adjust to required changes when necessary
• Provide daily/weekly/monthly loan status in preparation of client calls as required/scheduled
• Review/approve department quality review responses to both internal and external audits
• React to and successfully navigate changes in daily/weekly volume to ensure continued success within the department
• Conduct monthly one-on-one meeting and performance scorecard for direct reports
• Facilitate and assist with training as necessary for both new and existing employees
• Review exception report for system data integrity and provide trends to management as applicable
• Resolve escalations from team members within the Supervisor's scope of responsibility
• All other duties as assigned

Qualifications

• High School Diploma or equivalent required
• 6+ years of experience in default mortgage servicing and/or mortgage insurance claims and/or the legal field
• 2+ years of supervisory experience
• Strong knowledge of accepted business practices in the mortgage industry and understanding of claims processing for HUD, FHLMC, FNMA, and VA
• Strong knowledge of foreclosure process and appropriate guidelines
• Strong leadership and management skills
• LPS-MSP (Mortgage Servicing Platform) experience
• Ability to motivate and train staff
• Ability to manage time and priorities
• Ability to make sound decisions and resolve issues
• Ability to work independently and effectively meet deadlines
• Ability to communicate effectively in writing, in person, and by telephone
• Ability to use Microsoft Office applications, specifically, Excel and Word
• Ability to maintain strict confidentiality

Total Rewards

LoanCare's Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth

Pay

Compensation Range: $52,400 - 88,000 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.