Mortgage Claims Specialist I - Remote

About the Role

We are seeking a Claims Specialist I who enjoys collaborating with clients, industry partners, and internal teams to maximize outcomes for homeowners.

Responsibilities

• Prepare mortgage insurance claims on assigned agency or investor-acquired properties.
• Complete reconciliation of all advances to be included in the claim.
• Validate all necessary supporting documents needed for the claim.
• Maintain clear records and reports for management regarding daily production.
• Assist with updating appropriate workstations for claim payments.
• Follow up and track payment of filed claims.
• Conduct miscellaneous research to complete daily tasks.
• Complete tasks queue and notate internal system accordingly.
• All other duties as assigned.

Requirements

• High School Diploma or equivalent required.
• 6 months to 1 year of experience in default mortgage servicing and/or mortgage insurance claim and/or the legal field.
• Ability to manage time and priorities wisely.
• Ability to make sound decisions and resolve issues.
• Ability to work independently and effectively meet deadlines.
• Ability to communicate effectively in writing, in person, and by telephone.
• Ability to use Microsoft Office applications, specifically Excel and Word.
• Ability to maintain strict confidentiality.

Skills

• Knowledge of accepted business practices in the mortgage industry and understanding of claims process preferred.
• LPS-MSP (Mortgage Servicing Platform) experience preferred.

Benefits

LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle, and learning benefits to support employee well-being and engagement.

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance.
• Time Off: Paid holidays, vacation, and sick leave.
• Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans.
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being.
• Employee Recognition: Programs that celebrate achievements and milestones.
• Lifestyle & Learning Perks: Discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports continued education and professional growth.

Pay

Compensation Range: $16.54 - $24.71 per hour. Actual compensation may vary within the range provided, depending on qualifications, skills, and experience.

Schedule

Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late, or weekend hours as needed for successful job performance. Overtime required as necessary.

About Remote Employment

We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS.

About Us

LoanCare is a leading national provider of full-service subservicing and interim subservicing to the mortgage industry, offering expertise and best practices since 1991. We currently subservice over 1.8 million loans in 50 states. Our seasoned loan servicing team has senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.