Commercial Property Supervisor (Remote)

Department: Claims Administration & Adjusting | Location: Home United States

Our Story Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

Responsibilities

• Team Leadership & Development
  • Supervise and support a team of property claims adjusters across multiple levels of claim complexity.
  • Provide coaching, mentoring, and technical guidance to support adjuster development and performance.
  • Conduct performance evaluations, training sessions, and ongoing feedback discussions.
  • Assist with hiring, onboarding, and workload distribution across the claims team.
• Claims Oversight
  • Monitor claims handling activities to ensure compliance with company guidelines and client expectations.
  • Review high-exposure or complex property claims and provide guidance on claim strategy and resolution.
  • Approve claim settlements within assigned authority limits.
  • Ensure appropriate reserve setting, claim documentation, and investigation practices.
• Operational Performance
  • Monitor operational performance metrics including claim cycle time, quality assurance results, and productivity measures.
  • Identify opportunities for operational improvements and implement best practices across the claims team.
  • Support leadership with reporting and performance insights related to property claims operations.
• Client & Stakeholder Collaboration
  • Serve as a point of contact for clients regarding claim performance, service delivery, and operational matters.
  • Participate in client meetings and provide updates on claim trends, outcomes, and performance metrics.
  • Coordinate with vendors, contractors, engineers, and other specialists involved in property claim investigations and repairs.
• Compliance & Quality Assurance
  • Ensure claims are handled in compliance with regulatory requirements, company policies, and client service agreements.
  • Support internal audits, quality assurance reviews, and operational compliance initiatives.

Requirements

• 5+ years of property claims handling experience.
• Adjuster licensing as required by jurisdiction.
• Strong knowledge of property claims investigation, evaluation, and settlement practices.
• Experience handling complex or high-value property claims preferred.
• Excellent leadership, communication, and decision-making skills.
• Experience with Xactimate preferred.

Preferred Qualifications

• Prior supervisory or leadership experience preferred.
• Experience handling commercial or large-loss property claims.
• Familiarity with property estimating tools and vendor repair networks.
• Industry designations such as AIC, CPCU, or equivalent.

Pay

$95,000 - $105,000 / year

Benefits

• Medical, dental, and vision plans to support your health and that of your family.
• A 401(k) plan with employer matching.
• Time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees.
• Paid holidays.
• Life insurance and short-term and long-term disability coverage.

Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location. Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.