Property Account Specialist - Renewals

Responsibilities

• Provides residents, who express interest in vacating, with an approved form to sign and records the notice in the system.
• Follows up with the resident once the notice is recorded and provides any next steps that may be required.
• Generates renewal batches for approval by the regional manager.
• Responsible for delivering letters to residents, via email and the portal, and to the Community Manager.
• May be required to assist with mail or certified delivery, where required.
• Responsible for daily follow ups, via phone and email, to residents to aide through lease renewal execution.
• Responsible for tracking status with resident memos and ensures month to month fees are billed accurately and timely to resident ledgers.
• Responsible for generating leases and sending to all leaseholders for signature, as well as following up until the lease is signed by all parties.
• Responsible for making roommate additions or releases to lease agreements, in accordance with company policy.

Requirements

• Desired Skills And Experience:
• Ability to prioritize multiple tasks efficiently
• Excellent customer service skills
• Ability to work well with others in a team environment
• Basic understanding of multifamily housing principles
• Yardi experience a plus
• High school diploma or equivalent

Qualifications

• High school diploma or equivalent

Skills

• Basic understanding of multifamily housing principles
• Yardi experience

Benefits

• Industry leading 12 weeks paid parental leave
• Full suite of benefits including Medical, Dental, Life, Disability, and even pet insurance
• 401K + match
• Generous paid time off, volunteer time off, and paid holidays
• A commitment to life-long learning through learning plans that include internal and external trainings, as well as consideration for tuition reimbursement
• A commitment to job and career advancement

Pay

Typical Base Pay: $25-$30/hour. Pay may vary based on location and/or experience.

Schedule

Remote position

About Waterton

Waterton has grown from very humble beginnings with one phone and two desks to the successful, nationally recognized real estate investment and property management firm it is today. As Waterton has evolved and grown, one thing has remained constant - the drive to achieve results by exceeding expectations. For over 25 years Waterton remains passionate about delivering an incredible Resident Experience, which we believe is made possible by offering an extraordinary experience for our talented associates. We value performance that delivers experiences that exceed expectations, coupled with an unwavering commitment to Investor, Guest, and Resident service excellence. Overall we are a collection of people who strive daily to “find the good and leave it better”.

Contact Information

Waterton is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.