Project Manager/Sr. Consultant

Responsibilities

• Lead several small to mid-sized ServiceNow projects at the same time, ensuring scope, timelines, and deliverables remain on track.
• Cook up cross-functional efforts with technical teams, business stakeholders, and platform specialists to advance implementations and enhancements.
• Facilitate project meetings, status updates, and working sessions through virtual collaboration tools while driving decisions and accountability.
• Prepare clear project artifacts such as presentations, requirement documents, configuration summaries, and delivery plans.
• Oversee initiatives related to ServiceNow portal deployment, reporting improvements, incident management, change management, and workflow automation.
• Partner with departments including finance, research, HR, and IT to identify needs, resolve issues, and align platform solutions with operational goals.
• Support optimization of the ServiceNow environment by helping improve processes, standardize workflows, and enhance platform usage across teams.
• Track risks, dependencies, and resource needs, then escalate concerns and propose solutions to maintain project momentum.
• Work closely with leadership and the ServiceNow development and configuration team to guide execution from planning through go-live.

Requirements

• 5+ years of project management experience, including direct leadership of ServiceNow-focused initiatives.
• Proven background delivering ServiceNow implementations, upgrades, integrations, optimizations, or enterprise rollouts rather than only end-user platform exposure.
• Strong knowledge of IT service management concepts such as incident, change, problem, and release management.
• Experience working in Agile environments and using tools such as Jira to manage work, priorities, and project progress.
• Able to communicate effectively with technical teams, business leaders, and stakeholders across multiple departments.
• Familiarity with process automation, workflow design, and operational improvement within the ServiceNow platform.
• PMP certification, ServiceNow certifications, or platform badges are strongly preferred.

Qualifications

Availability to support a standard 40-hour work week, with optional occasional onsite presence in Cambridge, Massachusetts as business needs evolve.

Skills

Project Management, ServiceNow, IT Service Management, Agile, Communication, Process Automation, Workflow Design, Operational Improvement

Benefits

Medical, Vision, Dental, Life and Disability Insurance, Company 401(k) Plan