Project Manager, Process Integration

About the role

The Project Manager, Implementation & Process Integration is responsible for leading concurrent customer-facing and internal projects from planning through go-live, hyper-care, and operational handoff. This role manages scope, timelines, dependencies, deliverables, risks, documentation, stakeholder alignment, and operational readiness to ensure successful delivery against business and customer commitments.

Responsibilities

• Manage a portfolio of concurrent projects with defined scope, timelines, dependencies, deliverables, risks, and success criteria.
• Develop and maintain project plans, milestones, critical path tracking, risk mitigation strategies, dashboards, and status reporting.
• Lead structured customer-facing and internal requirements-gathering sessions to define, validate, and confirm project scope.
• Establish and maintain strong client relationships through consistent communication, expectation management, and delivery against commitments.
• Drive cross-functional coordination across Operations, IT, Engineering, Commercial, and other stakeholders by clarifying ownership, expectations, and success criteria.
• Provide clear project status updates, risk assessments, escalation communications, and executive summaries.
• Solve problems, remove barriers, and deliver value-added solutions that support successful project outcomes.
• Manage scope changes, trade-offs, dependencies, and risks to protect delivery commitments and business priorities.
• Maintain accurate project documentation, track milestones, prepare Steering Committee updates, and facilitate post-implementation reviews.
• Implement governance and readiness by establishing project governance frameworks, escalation matrices, Go/No-Go criteria, approval authorities, and RACI matrices.
• Conduct complexity and staffing assessments; assign a Single Point of Accountability; seek resource adjustments where needed.
• Ensure workstream leads remain engaged in requirements gathering, BRD review, UAT design, UAT testing, cutover, and hyper-care.
• Facilitate process-to-system workshops and document workflows, process maps, exceptions, requirements, and formal SME sign-offs.
• Develop, document, and benchmark implementation processes, including SOPs for each project and applicable workstream.
• Define test scenarios, UAT ownership, acceptance criteria, and defect thresholds; coordinate UAT cycles and defect resolution.
• Validate file types, data flows, and integrations end-to-end; maintain file readiness matrices and secure business/customer sign-offs.
• Maintain executive summary dashboards, track risks, blockers, and milestones, and escalate issues early with recommended actions.
• Define rollback triggers, ownership, procedures, and decision criteria; document and test rollback plans where applicable.
• Cook up cutover planning, go-live validation, operational handoff, issue management, and post-launch hyper-care support.

Requirements

• Bachelor’s degree or equivalent education, training, and experience.
• Minimum 5 years of project management experience, including project planning, execution, stakeholder coordination, and delivery management.
• Strong proficiency in Microsoft O365 tools (Excel, PowerPoint, Teams, OneDrive).
• Strong familiarity with project management software, such as MS Project.
• Organizational, analytical, and problem-solving skills.
• Self-motivated with ability to handle multiple projects, deadlines, risks, and stakeholder expectations within an ever-changing, fast-paced environment.
• Excellent professional level written and verbal communication skills - ability to interface and communicate effectively with multiple functional groups, geographic regions/cultures, different levels of internal and external organizations.
• Exceptional relationship building skills with the ability to earn the trust and confidence of customers and stakeholders (internal/external).
• Excellent interpersonal skills to interact with various work behavior and communication styles and elicit cooperation from a diverse group, including upper management, clients, and other departments.
• Experience working both independently and in a team-oriented and collaborative environment.

Preferred Qualifications

• Supply chain, logistics, distribution, operations, or related experience.
• Platform governance, systems ownership, business process improvement, or system implementation experience.
• Experience supporting UAT, integrations, data readiness, cutover planning, post-go-live support, or PMP certification.