Project Manager II - Eurofins Environment Testing - Knoxville, TN

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

About the role

The Project Manager II (PM II) is accountable for coordinating and managing clients’ projects through all phases of laboratory operations, including project set-up and maintenance, login review, communication of analytical issues, client account maintenance, reporting, invoicing, bottle orders, client pickups, and identification of work share facilities. The PM II role fosters and develops client relationships in support of the laboratory mission.

Responsibilities

• Project set-up
  • Project review in LIMS
  • Sets up project
  • Adds any project notes (special reporting and invoicing instructions, etc.)
  • Reviews project documentation (permits, SOW, QAPP, and purchase/task orders)
  • Adds any project documentation to central repository (permits, SOW, QAPP, and purchase/task orders)
  • Sets up client for Total Access
  • Manages purchase orders, task orders, contracts, and change order requests
  • Verifies that lab compound lists and limits meet project requirements for new projects not quoted
  • Adds any project specific limits/lists to LIMS
• Deliverable assignment and delivery route
  • For new projects not quoted, confirms that EDD format is available (deliverable assignment and delivery route). Submits a helpdesk ticket for any new formats needed.
  • Communicates project details to operations
  • Initiates project kick off call with client and pertinent staff, if needed
  • Engages work share labs, service centers, and non-Eurofins Environment Testing America locations as needed for new projects not quoted
  • Works with operations to ensure adequate capacity for incoming work (forecasting)
  • Provides updates to operations on upcoming work
  • Familiarity with state and national program requirements as it pertains to work mix
  • Create bottle orders
  • Schedules courier or field sampler, if needed
  • Confirms non-Eurofins Environment Testing America subcontract labs are on the approved list and set-up as vendors for new work
  • Confirms non-Eurofins Environment Testing America subcontract labs are on the approved list and set-up as vendors for existing work
  • Initiates approval process for any subcontract labs not on the approved list
  • Generates subcontract paperwork
  • Generates accounting software requisition when sending subcontract samples
  • Verifies that lab certification meets project requirements
  • Verifies that lab compound lists and limits meet project requirements for new quotes
  • For new quotes confirms that EDD format is available (delivery assignment and delivery route). If a new format is needed, submits a helpdesk ticket
  • Engages workshare labs, service centers, and non-Eurofins Environment Testing America locations as needed for new quotes
  • Provides supporting documentation to client as needed (contact list, bottle table with preservation, etc.)
• Sample Receipt
  • Communicates any issues to clients for duration of project
  • Manages incoming work for Rush and short holds
  • Reviews log-in
  • Resolves log-in issues with client
  • Informs client of any log-in discrepancies
  • Sets samples to “available” after review
  • Sends client sample receipt confirmation
  • Reviews draft invoice
  • Confirms that any client needed information (purchase order, project number, etc.) is recorded in LIMS for invoicing
• Reporting
  • Client specific report requirements
  • Reviews job list daily and manages due dates
  • Communicates any expected delays to clients before the job due date
  • Confirms any data anomalies (filtered > dissolved, deviations from historicals, etc.) with operations before submitting to client
  • Reviews reports and EDDS before issuing to the client
  • Confirms correct report format and EDD format is used
  • Creates and issues final report by client due date
  • Issues final data packages
  • State reporting forms and submission
  • DMR forms
  • EDD checkers
  • Data upload
  • Compiles case narratives
• Invoicing
  • Sets up delivery route
  • Reviews final invoice before issuing to client
  • Generates credit/debit memos as needed
  • Submits credit/debit memos for approval
  • Submits approved credit/debit memos to client, if needed
  • Submits revised invoices
  • Initiates follow up calls to confirm correct invoicing
  • Works with collections on A/R follow up
  • Regular review of A/R status
• Client set-up
  • Work with CSM to communicate lab capabilities to the client
  • Requests new client review
  • Confirms sales assignments with Business Development Manager and Account Executives
  • Takes new quote requests from clients
  • Reviews client contract requirements/coordinates review with CSM, LD, etc.
  • Reviews purchase orders
  • Submits purchase orders for approval and returns approved orders to client
  • Follows up on client terms and credit limit
• Account Maintenance
  • Follow up calls and visits with clients
  • Submits client complaints and participates in corrective action / follow-up as needed
  • Communicates client issues / complaints to sales
  • Follows up on client requests
  • Provides technical support as needed
  • Uses company resources to follow up on client requests
  • Familiarity with company capabilities and key contacts
  • Forward opportunities and leads to sales
  • Forecasts upcoming work
  • Asks for the next opportunity
  • Supports the follow up of quotes/bids for tracking purposes
  • Mentors less senior staff on account maintenance
  • Area of responsibility (air, regulations, etc.)
• Quotes & Proposals
  • Initiates project QAPP review with operations, quality assurance, and subcontract labs as needed
  • Initiates technical support from operations as needed (special requests, method development, technical review, etc.)
  • Quote generation and approvals
  • Reviews client quote requests for capabilities, certifications, scope
  • Confirms client contracts (if applicable) and pricing
  • Determines lab placement for the work
  • Confirms that lab certification meets project requirements
  • Confirms that lab compound lists and limits meet project requirements
  • Creates quotes
  • Submits quotes for approval
  • Sends quotes to client
  • Forecasts quotes
  • Provides QAPP/SOW information to the client as needed
  • Updates status in LIMS

Requirements

• Basic Minimum Qualifications (BMQ):
  • Education/Experience:
    • Education: BS/BA in Chemistry/Sciences (six years related experience may substitute for a degree)
    • Experience: Minimum 5 years of client-relationship/customer service experience or Project Management experience
    • Prefer 1+ year bench chemist or field experience
    • Requires additional lab training in methods and QA across multiple Departments
  • Ability and/or Skills:
    • Eurofins Environment Testing America services, products, testing capabilities, technology, production, and support systems
    • Program specifications and laboratory procedures
    • Environmental regulations
    • Process improvement methods
    • QA program plan
    • Contract compliance
    • Laboratory methods and techniques
    • Knowledge of the LIMS
    • Strong interpersonal skills
    • Effective problem-solving skills
    • Effective communication skills
    • Effective time management skills as demonstrated by successful and timely completion of projects
    • Strong organizational skills
    • Proven client service skills
    • Leadership skills
    • Computer skills - using routine software applications, such as Outlook, Office, Excel, Word, Access, and PowerPoint.
    • Multi-tasking to complete all client requirements, facility requirements, and Eurofins TestAmerica requirements
    • Adaptability and flexibility to meet the demands of frequently changing priorities
    • Ability to ensure requirements for On Time Delivery are met.
    • Effective verbal and written communications for client interactions, facility interactions, and problem resolution.
    • Problem resolution—Raise issues and identify obstacles for resolution to meet client needs and requirements. Ensure that