Project Manager

Job Responsibilities

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
• Completes assigned jobs according to company processes, maintains quality control within the budget of each job
• Makes daily monitoring on active residential and/or commercial jobs and communicates with customers
• Maintains records of personnel and resources used on projects and communicates all billable events to others
• May be responsible for creation of estimates in applicable software
• Inspects and scopes jobs onsite and works with Project Manager/Crew Chief/Lead Tech on scope of job
• Documents / reviews loss with clear and descriptive job photos and uploads into operating system/software
• Writes mitigation and reconstruction estimates using Xactimate
• Communicates conversations and key information on the job using the notes feature in required software
• Estimates using carrier audit standards and manages the estimate based on feedback from client and customer
• Explains drying process and next steps to resolution in person to customers using printed materials as a guide
• Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss
• Performs quality assurance inspections after completion and obtains customer signatures for approval, requests payments when necessary
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
• Trains new technicians or key operational team members

Job Requirements

• High school graduate or equivalent, college degree preferred
• Strong knowledge of insurance restoration and or construction industry
• Valid Driver's License and satisfactory driving record
• Able to work independently or work with/lead a team
• Exhibit professionalism, maturity, and the willingness to serve the customer
• Experience managing teams of 2 or more
• Experience with entering data using a tablet or mobile phone
• Strong verbal and written and communication skills
• Strong problem solving and customer service skills
• Must be able to prioritize activities and meet deadlines
• Working on-call schedule is required
• Certifications preferred: ASD – Applied Structural Drying Technician, FSRT – Fire & Smoke Restoration Technician, OCT – Odor Control Technician, WRT – Water Damage Restoration Technician

Physical Demands and Working Conditions

• Incumbent Must Be Prepared To Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects
• Stand and walk for extended periods of time
• Lifting, squatting, crawling and crouching is required
• Express or exchange ideas with others and receive and act on detailed information given
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access.

By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision. Our environment is a diverse community where successful people work together to achieve common goals.