Project Manager

Responsibilities

• Lead the end-to-end order fulfillment process, from initial customer request to final delivery.
• Ensure all customer orders are processed accurately and in accordance with company policies and timelines.
• Cook up with production and inventory teams to ensure product availability aligns with customer delivery requirements.
• Manage the logistics of shipments to ensure on-time delivery, working closely with the logistics and warehouse teams.
• Track and monitor shipments, proactively addressing any delays or issues, and communicate status updates to customers.
• Partner with third-party logistics providers, if necessary, to optimize shipping costs and timelines.
• Act as the main point of contact for customers regarding order and shipment inquiries.
• Build and maintain positive relationships with customers, providing regular updates and addressing any concerns or issues.
• Ensure clear and timely communication with customers on order changes, delays, or issues that could impact delivery schedules.
• Identify and address any discrepancies or challenges that may arise in the order or shipment process.
• Work with internal teams to resolve issues quickly and efficiently while minimizing customer impact.
• Analyze root causes of recurring issues and implement continuous improvement strategies.
• Lead cross-functional projects focused on optimizing order fulfillment and shipment processes.
• Ensure projects are completed on time, within scope, and meet quality standards.
• Develop project plans, timelines, and resource allocation strategies.
• Monitor key performance metrics related to orders and shipments (on-time delivery, customer satisfaction, etc.).
• Prepare reports for senior leadership highlighting performance, trends, and improvement opportunities.
• Use data to drive decision-making and process improvements.

Requirements

• Bachelor’s degree in Supply Chain Management, Business Administration, or related field.
• 5+ years of experience in project management, preferably in a manufacturing or logistics environment.
• Strong understanding of order management and shipment processes.
• Experience working in customer-facing roles with a proven ability to manage customer relationships.
• Excellent organizational, problem-solving, and multitasking skills.
• Proficiency in project management tools (e.g., MS Project, Asana) and ERP systems.
• Strong communication and interpersonal skills, with the ability to work effectively in cross-functional teams.
• PMP or CAPM certification preferred.
• Familiarity with lean manufacturing or continuous improvement methodologies preferred.
• Experience with digital automation or AI-driven processes in order and shipment management preferred.

Benefits

• Medical, dental, and vision insurance.
• Discounted prescription plans.
• 401(k) match.
• Life insurance and AD&D.
• Short- and long-term disability.
• Employee assistance program.

Schedule

Full-time position.

Pay

Pay Range: $90,000 - $105,000 / year