Project Manager

Position Duties & Responsibilities

Supports the Manager of Project Manager, Sales Reps, and Senior Project Managers in the preparation of project plans, including time schedules, identification/assignment of human and technical resources, and budget forecasts.

Adheres to the established procedures for managing client projects by identifying issues or improvements, and refers to the appropriate process improvement team.

Manages and completes all projects as per established guidelines in the Process Book.

Captures resource requirements, including formatting and quality assurance through the process of the matrix.

Works with the Manager of Project Manager to manage client relationships and reporting needs.

Works with the Management Team to arrange and assign linguists for projects.

Within the project scope, manages the relationships with linguists to encourage cooperation.

Manages contractors to ensure their delivery of contracted services on time.

Keeps appropriate records that indicate which production people were used for each combination of project and language.

Notifies the Direct or Operations, Manager of Project Manager, Director of Technical Services and Sales Rep of any foreseen issues that could affect timelines or budgets.

Maintains quality control procedures to ensure that all quality checks are completed.

Reviews and approves linguists' invoices for payment.

Consistently tracks projects, reports status and key issues to the Sales Reps.

Ensures that projects are delivered on time, on budget, and in accordance with the contracted services enumerated in our Quote or XTRF, and with the client-specific parameters established in our Knowledge Management base.

Participates in continuous improvement of processes through active involvement on assigned teams.

Uses linguistic knowledge to support projects (where possible).

Contributes directly to our company Quality Policy, and demonstrates an ongoing commitment to the company's goal of total and complete customer satisfaction through continual process improvement.

Performs other duties as needed or assigned to support LLTS.

Requirements

• Knowledge of MS Word suite (Word, Excel, PPT, Outlook).
• Thorough knowledge of project management fundamentals as they apply to the localization industry.
• Exceptional attention to detail, organizational skills, and ability to multi-task.
• Proven ability to manage changing priorities in a fast-moving environment.
• Excellent oral and written English communication skills.
• Excellent interpersonal skills.
• Foreign language skills a plus.

Appropriate Education And Experience

• A minimum of a Bachelors' degree or equivalent experience.
• Hands-on knowledge of database functions and concepts.
• Must be very resourceful, with the ability to work independently.
• Must have proven organizational and communication skills.

For U.S. Positions

Candidates must be authorized to work in the US without the need for visa sponsorship.

At this time, Teleperformance Specialized Services Companies does not offer visa sponsorship for this position.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment and will not be discriminated against based on race.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

VEVRAA Federal Contractor

Requests appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.