PROGRAM TECHNICIAN

Working Title: Customer Service Technician

Classification: Program Technician
Pay: $3,316.00 - $4,456.00 per month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Work Location: San Bernardino County
Telework: In Office
Schedule: Permanent, Full Time

About the Department

The California Lottery is a multi-billion-dollar enterprise headquartered in Sacramento. It is one of the few state organizations that generates revenue without accepting taxpayer dollars from the state’s general fund. Our mission is to provide supplemental funding for California’s public schools and colleges. We celebrate the contributions of each individual and strive to create a work environment that is inclusive, collaborative, and welcoming.

In fiscal year 2024-25, the California Lottery generated sales of more than $9.2 billion, with approximately $1.9 billion earned for California public schools. Lottery products are sold at over 23,000 retail locations statewide, including independent neighborhood shops, convenience stores, liquor stores, and supermarkets. Retail offerings include an average of 52 Scratchers® games and several draw games such as Powerball®, Mega Millions®, SuperLotto Plus®, Fantasy 5, and Hot Spot®.

About the Role

This is an onsite opportunity to join a dynamic Lottery team in Rancho Cucamonga, San Bernardino County, as part of a growing prize payment program to enhance the customer experience. The Customer Service Technician is a member of the Finance team and performs specialized semi-technical duties in service to Lottery winners, players, and retailers. This position also handles routine, semi-technical tasks related to the validation and payment of claims for California State Lottery prizes.

This position requires a current Program Technician exam. If you need to take the exam or if your score has expired, visit the provided link to gain list eligibility. This role is not eligible for telework.

Responsibilities

• Perform specialized semi-technical duties to support Lottery winners, players, and retailers.
• Validate and process payments for California State Lottery prize claims.
• Assist in enhancing the customer experience within the prize payment program.

Requirements

• Current Program Technician exam eligibility (or ability to obtain it).
• Clearance of a Background Investigation prior to hiring, as required by the California State Lottery Act (no felony or gambling-related offense convictions).
• If basing eligibility on education, provide transcripts and/or a diploma. Applicants with foreign transcripts must submit a transcript evaluation indicating equivalent units. Transcripts may be unofficial at the application stage but official transcripts will be required upon appointment.

Benefits

• Professional development opportunities.
• Support for work-life balance.
• Recognition of individual and team contributions.
• Commitment to environmental sustainability by lowering the organization’s carbon footprint.
• Consideration for Training & Development assignments.

Effective July 1, 2025, specific bargaining units and associated excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for Personal Leave hours each month.