Program Technician

Job Description and Duties

The Program Technician under the close supervision of the Lottery Manager (Sales) is responsible for performing a variety of duties related to providing specialized technical services to Lottery claimants, players, and retailers. Specific duties include:

• Routine, technical duties related to the validation and payment of claims for California State Lottery (Lottery) prizes.
• A working knowledge of the California State Lottery Act, Lottery gaming rules and regulations, policies, security procedures, and computer systems including the Enterprise Series Players Services and Retailer Services gaming systems.
• Knowledge of customer service principles, including the ability to handle challenging customers and retailers while providing service in a professional manner.
• Proficiency with Microsoft Office suite of programs including Word, Excel, and PowerPoint.
• Clerical work experience that includes knowledge of basic research and data gathering and record-keeping techniques.
• Detail oriented in work deliverables.

Desirable Qualifications

• Bilingual skills (Spanish) is preferred, but not required.
• Knowledge of customer service principles, including the ability to handle challenging customers and retailers while providing service in a professional manner.
• Proficiency with Microsoft Office suite of programs including Word, Excel, and PowerPoint.
• Clerical work experience that includes knowledge of basic research and data gathering and record-keeping techniques.
• Detail oriented in work deliverables.
Working Conditions

This position is headquartered at the Chatsworth District Office. This position is not eligible for telework. Schedule: 10am – 2pm Monday-Friday. Travel: None. Other: Work in an office setting.

About the Role

The California Lottery is a multi-billion-dollar enterprise headquartered in Sacramento. It is one of the few state agencies that is a revenue generator, not accepting taxpayer dollars from the state’s general fund. Our mission is to provide supplemental funding to California schools while simultaneously supporting local communities. Ninety-five cents of every dollar spent by players goes back to local communities in the form of contributions to public schools and colleges, prizes and retailer compensation. In fiscal year 2023-24, the California Lottery provided over $2 billion in supplemental funding for California public schools, bringing the total contributions to more than $46 billion since we began in 1985. Lottery products are sold at more than 23,000 retail locations throughout the state. Product offerings include an average of 52 fun and entertaining Scratchers games and several draw games such as Powerball, Mega Millions, and SuperLotto Plus and daily games such as Fantasy 5 and Hot Spot.

Benefits

The California Lottery offers competitive benefits including:

• Work in an office setting.
• Professional development opportunities.
• Support for work-life balance.
• Recognition of individual and team contributions.
• Opportunities for career advancement.