Program Support Specialist

Main Responsibilities

• Serve as a technical subject-matter expert for Program Support work, solving complex, cross-system problems involving contract data, pricing, and CRM records.
• Lead the creation and maintenance of Standard Operating Procedures (SOPs) for core Program Support workflows and help drive adoption across the team.
• Own end-to-end processing of contract amendments — change orders and related data entry in support of client systems while applying project management discipline to more complex or multi-step contract actions.
• Apply working knowledge of government procurement practices to guide contract handling, supplier onboarding, and compliance-related data entry.
• Extract and reconcile data across multiple system platforms to support accurate, auditable reporting.
• Analyze contract and portfolio data to identify trends, discrepancies, and risks, and report findings with recommendations to the manager and senior leadership.
• Validate that suppliers reflect approved pricing across Marketplace and supplier-supported ecommerce sites; investigate and resolve root causes of discrepancies.
• Own CRM data stewardship — supplier additions, contact data, and key fields — including proactive data-quality checks and hygiene routines, not just updates.
• Perform peer review of data entered by other Specialists and provide functional guidance and coaching to less experienced team members.
• Research and confirm points of contact for Buyers and Sellers in support of insight reporting.
• Provide advanced Excel support — consolidating and combining data using formulas, pivot tables, and similar tools — to support reporting and analysis needs.
• Lead or contribute to cross-functional initiatives (e.g., data consolidation, automation, reporting improvements), partnering with internal and external stakeholders.
• Maintain tracking spreadsheets and other data sources required for accurate, auditable reporting.
• Collaborate with cross-functional teams and individuals, suppliers, buyers, and clients as needed.
• Proactively identify and recommend improvements to internal processes, systems, and reporting.

Qualifications

• Bachelor's degree or equivalent experience.
• 3–5 years of experience in program/contract support, government procurement, financial services, or a similar field, with demonstrated growth into more technical or analytical work.
• Advanced proficiency in Excel; experience with CRM platforms (e.g., HubSpot) and contract/procurement systems (e.g., ePro or comparable) strongly preferred.
• Experience writing SOPs or process documentation preferred.
• Exposure to project management methods or tools is a plus.