Program Support Specialist

About The Role

The Program Support Specialist serves as a critical operational support role, ensuring the smooth day-to-day functioning of program activities, front desk operations, and facility coordination. This position is often the first point of contact for families, staff, and visitors, providing high-quality customer service while supporting administrative, logistical, and compliance-related tasks. The ideal candidate is highly organized, detail-oriented, and able to manage multiple responsibilities in a fast-paced, dynamic environment.

Who We Are

Clayton Early Learning is a leading nonprofit dedicated to providing children from birth to five with an exceptional start and empowering families for lifelong success. We directly serve approximately 500 children annually through our school, home-based programs, and community partnership sites. As a proud member of the Educare Learning Network and the Head Start community, we are deeply committed to providing high quality early childhood education through a whole-child, whole-family approach. Our unique location on a 20-acre historic campus in Denver is the foundation for our strategic vision to become a thriving neighborhood center to serve the community more fully, addressing needs including food security and health care access. Our team of over 125 dedicated professionals works in a supportive environment of collaboration, innovation, and personal growth.

What This Role Involves

• Serve as the first point of contact for visitors, families, and staff, providing excellent customer service
• Manage front desk operations, including phone calls, visitor access, and general inquiries
• Support program operations by coordinating supplies, materials, and staff requests
• Maintain inventory and order office and classroom supplies
• Aid in data entry, attendance tracking, and document management
• Cook up room scheduling, meetings, and events
• Receive and distribute mail, packages, and deliveries
• Support facility upkeep and submit maintenance or IT requests as needed
• Aid in safety procedures, including drills and emergency protocols
• Provide general administrative and operational support to program staff
• Assist with classroom support by assisting teachers and supporting student learning

Required to Drive the Small Bus as Needed

Supervise 2 Associates (Front Desk Associate and Bus Driver)

Education & Experience

• Education: High school diploma required; associate or bachelor's degree preferred
• Experience: 2+ years of administrative, customer service, or program support experience
• Early Childhood Classroom Experience: 6 months+ of Early Childhood classroom experience

Skills

• Strong attention to detail and problem-solving skills
• A proactive, reliable, and adaptable team player
• Excellent customer service mindset
• Ability to prioritize tasks and manage competing demands

What We Offer

• 16+ paid company holidays
• Spring Break and Winter Break - up to 10 paid days off
• Accrued vacation time (starting at 10 days/year, up to 30 with tenure)
• Paid sick time
• Medical, vision, and dental insurance coverage
• Life and AD&D insurance
• Mental health support through our medical plan and EAP
• Long-term disability coverage
• 401(k) with 5% employer match after 1 year
• FSA plans
• College 529 investment options
• Identity theft protection and more

Salary

$24.00 - $27.00 per hour