Program Support Specialist

About the role

Bridgeway Behavioral Health Services offers a supportive and inclusive work environment that fosters personal and professional growth. This role is part of the Union PATH program, located at 615 North Broad Street, Elizabeth, NJ, with a flexible schedule from Monday to Thursday, 9:00 AM to 5:00 PM.

Responsibilities

• Ensures a friendly and trauma-informed customer service environment in the office and HUB.
• Participates in team meetings and provides monthly supervision.
• Provides admission information for program or warm handoffs to other Bridgeway programs.
• Follows up with recipients of Shelter Plus Care to maintain compliance with HUD requirements.
• Works collaboratively with various housing authorities and agencies to manage service matches and reports.
• Enters all calls into the Diversion call log and sets up appointment times.
• Supports the Peer Housing Manager in submitting paperwork for authorization and tracking authorizations.
• Manages the program's supply inventory and communicates with the finance department.
• Coordinates administrative activities such as chart management, appointments, and meetings.
• Performs routine administrative tasks including health and safety inspections, supply management, and data entry.
• Verifies insurance eligibility, prepares billing information, and tracks units of service.
• Coordinates with the finance department to ensure supply ordering is within budget and using the most appropriate vendors.
• Operates agency computers, smart phones, phone systems, email platforms, and electronic training modules.
• Communicates with team members and the Director regarding confidential information and program data.

Requirements

• Associates degree in Psychology, social work, or counseling related field.
• A minimum of two years administrative work experience.
• Valid driver’s license required.

Qualifications

• Excellent verbal and written communication skills.
• Ability to learn and utilize current and future computer applications and technology.

Skills

• Customer service and problem-solving skills.
• Teamwork and collaboration.
• Administrative and organizational skills.
• Confidentiality and ethical standards.

Benefits

Bridgeway offers competitive compensation and benefits, including best practice training and a supportive team-oriented culture.

Pay

$24 per hour*

Schedule

Monday to Thursday, 9:00 AM to 5:00 PM*

Benefits

Bridgeway Behavioral Health Services offers a comprehensive benefits package that includes:

• Competitive compensation and benefits.
• Best practice training and development opportunities.
• A supportive team-oriented culture.
• Inclusivity, equity, and belonging.