Computer Support Specialist

Essential Job Functions

• Installs, maintains, and updates a variety of client operating systems and devices
• Provides support to district users, parents, students, and others as required
• Configures and sets up external devices such as printers, audio-visual equipment, mobile carts and charging stations, and other external devices for computers
• Sets up, installs, replaces, and maintains computer and related equipment in a large multi-vendor enterprise networked environment
• Provides technical support in the troubleshooting and resolution of problems with client device hardware, network connectivity, software, and peripherals
• Diagnose defects in equipment and performs skilled work in repair of various user devices
• Makes recommendations to sites when parts for repairs or new equipment are needed
• Supports the installation, use-of, and maintenance of any District applications and other software
• Use technology support tools such as telephone, remote viewing or control software, and other remote district deployment and support tools to provide technical assistance to all users
• Create, develop, and maintain internal technical knowledge base articles
• Evaluates and tests new hardware, application programs and provides feedback
• Provide guidance, training, and instructions to other technicians
• Provides possible recommendations and solutions to departmental manager concerning enhancements to hardware and software
• Utilize ticketing system to enter and manage work requests
• Serves as a liaison between schools and departments to coordinate activities, exchange information, and resolve issues
• Affix inventory audits as needed
• Performs job related duties as assigned

Qualifications

• Two (2) years of paid full-time experience working as a computer support technician supporting multiple sites with a variety of computer equipment, operating systems, and applications software in a multi-vendor environment
• High school graduation or the equivalent
• An appropriate, valid California driver's license and auto liability insurance