Computer Support Specialist

Duties/Responsibilities

• Supports both computer hardware and software applications.
• Configures and sets up equipment including, but not limited to, desktops, laptops, printers, desk phones, and mobile devices.
• Affords assistance to users by answering questions and providing support promptly.
• Provides problem resolution, reassigning or escalating advanced inquiries to appropriate technicians or staff.
• Records data required to analyze and track problems to the final solution.
• Presents reports related to IT problems and help desk activity for management review and action.
• Performs other related duties as assigned.

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Proficient in Microsoft Windows and Microsoft Office.
• Excellent organizational skills and attention to detail.
• Excellent interpersonal skills.
• Ability to explain technical information in understandable language to nontechnical staff members.
• Confidence to work independently and self-motivated.

Education And Experience

• Associates Degree or Technical School/Training.
• 2-3 Years prior work experience is required.

Physical Requirements

• Prolonged periods are sitting at a desk and working on a computer.
• Must be able to lift approximately 15 pounds at times.

Compensation

Compensation pay starts at $21 an hour.

Annual Bonus Opportunity

Annual bonus opportunity.

Benefits

• 401K.
• Paid holidays.
• PTO Vacation Time.
• Medical, dental, vision, life insurance.