Computer Support Specialist

Job Summary

Responsible for objectives, supervision and production of the Center’s computer information system. Assures the daily operational data processing needs of the Center are met. Duties include:

• Support for variety of applications and activities, including configuring Active Directory permissions, Domain Controllers, Antivirus, TCP/IP, troubleshooting client connectivity, resolving printing issues, installing, configuring and troubleshooting Windows applications.
• Ability to troubleshoot hardware, software and connectivity for mixed environment.
• Provides effective technical support.
• Responds to initial trouble calls.
• Installs connectivity software using VPN, Citrix, Telnet and Dial-up connections.
• Determines & implements software and hardware resolutions.
• Plans, directs and controls operational and maintenance of the Computer Information System and Management Systems.
• Reviews all logical access controls for information systems to ensure that all sensitive data (including transmissions, files, tapes, or reports) is protected.
• Initial setup of computers including loading operating systems, all applications that will be utilized by the end user and configuring multiple software environments on a per-user basis.
• Tests and debugs programs and systems by analyzing to determine likely problem areas.
• Performs necessary steps for generating and installing new software releases.
• Upgrades hardware and software as equipment requires.
• Provides end user training on PC and Network basics, applications including, but not limited to, e-mail, Microsoft Office, Windows operating systems, and web-based applications.
• Develops procedures in written form for control of the Information System.
• Acts as liaison with hardware and software vendors.
• Enforces all software standards to ensure the security of data.
• Ensures all computer equipment is properly maintained.
• Follows the CDSS/CSS plans and procedures daily.
• Adheres to required property controls policies and procedures.
• Complies with all DOL guidelines, OFCCP regulations, Job Corps notices and bulletins, and Center policies and procedures.
• Maintains good housekeeping in all areas and complies with safety practices.
• Models appropriate employability skills for dress, language, and work habits.
• Helps students become more employable through continuous reinforcement.
• Participates in PRH mandated staff training.
• Performs other duties as assigned.

Requirements

• Above average public speaking skills and experience in same; above average verbal and written skills; above average problem solving and conflict resolution skills; knowledgeable computer skills of software and hardware; exceptional working knowledge of Internet, Email, Microsoft Office Suite.
• A minimum of three (3) years computer experience.
• Knowledgeable on MS Office, MS SQL, Citrix, Windows Operating systems, Internet Information server, AntiVirus and Backup software.
• Acegreee Associate degree in field preferred.
• Certificates, Licenses, Registrations: State Drivers’ License.

Physical Demands

While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level can vary from moderate to loud. This job description is not intended to be all-inclusive. Therefore, the employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required.