Computer Support Specialist

About the role

If you enjoy solving complex challenges in a collaborative environment that celebrates each person’s ideas, experience, and creativity, this might be the opportunity for you. Flad is a national architectural firm with ten offices, looking to hire a Computer Support Specialist to work in our Madison, WI office. This role will handle Service Desk calls and tickets and provide basic or intermediate technical support on troubleshooting problems and standard software applications, escalating issues as needed.

Responsibilities

• Answer, respond, resolve, and log Help Desk calls and tickets.
• Attempt to resolve issues on a first-level basis, providing basic or intermediate technical support on troubleshooting problems and standard software applications.
• Escalate Help Desk calls and tickets to other staff as appropriate and work together to manage and ensure resolution.
• Install end-user software applications, system upgrades, and migrations.
• Set up and take down workstations as needed.
• Provide support for mobile devices, phone system, virtual meetings, audio-visual, and other conference room/display equipment.
• Conduct IT orientation for new employees and provide user training on supported systems as requested.
• Perform scheduled rotation of routine technical support duties including Help Desk and after-hours pager.

Requirements

• Minimum of one year of relevant help desk and end-user support experience required (two or more years preferred).
• Minimum of one year of experience with Microsoft Windows 11 operating system, Microsoft Office applications, Office 365, videoconferencing solutions, and other similar standard office applications required.
• Minimum of one year performing application support required.
• Familiarity with AutoCAD, Revit, and desktop publishing/design applications preferred.
• Minimum one year experience with Intel-based desktop and laptop hardware required.
• Familiarity with Windows desktop imaging and management systems, PowerShell and batch scripting preferred.
• Practical experience with recent Apple hardware and software preferred.
• Minimum one year of experience with installing, configuring, and troubleshooting devices on a TCP/IP based network required.
• Minimum two-year technology degree required.
• Availability to work on-site during Flad’s business hours of 8:00 a.m. to 5:00 p.m. required.

Benefits

• Health, dental, and vision insurance
• Generous paid time off and paid holidays
• Financial health and wellness benefits: retirement savings plan; fiduciary advisor; identity theft plan; Section 125 flexible benefits, including mass transit and parking; income protection – life insurance, short-term disability, long-term disability
• Employee Assistance Program (EAP)
• Continuing education and career development – internal programs; funds set aside for external programs, licensure and sustainability support, annual professional registration and organization reimbursement
• Hybrid work environment

Schedule

On-site during Flad’s business hours of 8:00 a.m. to 5:00 p.m.