Program Support Receptionist - MIrror Ministries

About Mirror Ministries

Mirror Ministries’ mission is to respond to domestic minor sex-trafficking with the love of Christ through local education, intervention, restoration, and aftercare. Mirror Ministries works throughout Benton and Franklin counties to provide training, education, and awareness to local schools, agencies, and businesses. A team of advocates, counselors, and volunteers provides intensive case management through counseling, therapeutic services, mentors, and survivor support groups at the Mirror Ministries Outreach Center and our youth restoration home, Esther’s Home. Mirror Ministries is a non-profit Christian organization dedicated to serving people of all faiths and backgrounds.

Job Summary

The Program Support Receptionist serves as the first point of contact for visitors, volunteers, and callers while providing comprehensive administrative and operational support to the organization. This role ensures the office runs efficiently through reception services, communication coordination, inventory management, scheduling assistance, data tracking, donation processing, and volunteer support. The ideal candidate is highly organized, service-oriented, detail-focused, and able to manage multiple priorities in a fast-paced nonprofit environment.

Responsibilities

• Welcome and assist visitors, volunteers, donors, and community partners
• Answer and direct incoming phone calls in a professional and timely manner
• Cook off-site errands
• Prepare materials and support for CEO and COO meetings
• Accept packages and deliveries and route items to the appropriate staff member
• Run occasional off-site errands
• Maintain breakroom organization and cleanliness
• Help maintain an orderly office environment including caring for indoor office plants
• Process incoming mail and donations, maintain correspondence logs, and distribute mail appropriately
• Create deposit for CEO, log accounts receivable into Bloomerang Donor database

Organizational Support, Communications, & Data Management

• Provide administrative support to organization programs and staff
• Prepare and distribute team announcements and weekly staff communications
• Cook weekly Prayer Partner communications
• Aid in scheduling meetings, appointments, and organizational events
• Prepare materials and documentation for meetings involving the CEO and COO
• Manage daily stand-up meeting minutes & monthly staff meetings minutes
• Coordinate Secret Shopper activities as assigned
• Manage records, correspondence logs, and other administrative documentation
• Manage Staff Favorites list and manage birthday entries on staff calendar
• Coordinate inventory, donations, & volunteer coordination
• Monitor, order, stock, and organize office and program supplies
• Receive and process in-kind donations and complete required documentation
• Track donations and communicate donation information to staff
• Welcome, orient, and support volunteers serving at the Outreach Center

Qualifications

• High School Diploma or equivalent
• Must have an active and vital relationship with Jesus and be a part of a supportive faith community outside of Mirror Ministries
• Must agree with our Statement of Faith (see below)
• Must have reliable transportation, current auto insurance, and a clean driving record
• Must be comfortable with a wide range of responsibilities
• Must be professional, teachable, and a humble servant leader
• Possess excellent interpersonal and supervisory skills as well as professional verbal and written communication skills
• Strong organizational and multitasking skills. Strong attention to detail and accuracy
• Customer service mindset with a welcoming and professional demeanor
• Ability to maintain confidentiality and work independently
• Willingness and ability to learn about the Commercial Sexual Exploitation of Children (CSEC)
• Willingness and ability to learn about complex trauma and its impacts on the brain and behavior; ability to learn and implement knowledge of trauma-informed and trauma-sensitive care
• Must possess working knowledge of Microsoft Office Suite
• Must be flexible and able to respond to leadership directives promptly
• Must be faithful and committed to the role in a consistent manner
• Strong work ethic and time management skills. Ability to manage multiple projects and deadlines simultaneously

Preferred Qualifications

• One year previous administrative, receptionist, office coordinator, or nonprofit support experience
• Experience using Microsoft Office and Teams

Reports to

CEO & COO

Schedule

Full Time Weekdays

Location

On-Site at the Outreach Center - Kennewick, Washington

Compensation

$21.00 - $22.00 per hour

Additional Benefits

• 80 hours accrued paid time off per year (PTO)
• Accrued sick time as per WA State law
• Holiday pay
• $400 monthly medical stipend
• Local health club membership

Inclusion Statement

As a Christian ministry, we do uphold and require a signed Belief Statement for all our Board, Staff, and Volunteers. Because of the grace we have been given, we extend that grace to any and all victims/survivors of human trafficking, regardless of their life circumstances and/or beliefs.

Statement of Faith

We believe the Bible to be the inspired, only infallible, authoritative Word of God. II Timothy 3:15-17
We believe that there is one God, eternally existent in three persons: Father, Son, and Holy Spirit. Matthew 28:19; Ephesians 4:4-6
We believe in the deity of our Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory. John 1:1-4; Matthew 1:23; Philippians 2:5-11; Hebrews 1:1-4 and 4:15; Acts 1:11 & 2:22-24; I Corinthians 15:3-4
We believe that all have sinned and fall short of the glory of God, that for lost and sinful man, the repentance of sin and faith in Jesus Christ results in Salvation, and that Jesus Christ is the only way of salvation. Romans 3:23; Titus 3:4-7; Luke 24:46-47; Ephesians 2:8-9; John 14:6; Acts 4:12
We believe in the present ministry of the Holy Spirit, whose regeneration and indwelling enable the Christian to live a godly life and to perform good works. Titus 3:3-5; Galatians 5:16-18; Romans 8:9
We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment. Revelation 20:11-15; I Corinthians 15:51-57
We believe in the spiritual unity of believers in our Lord Jesus Christ and that all true believers are members of His body, the Church. Ephesians 4:4; I Corinthians 12:12, 27
Mission and Vision Statements
Mission Statement: To respond to domestic minor sex trafficking with the love of Christ through local education, intervention, restoration, and aftercare.
Vision Statement: Our vision is to see local victims of sex trafficking become survivors who have hope, healing, and restoration.