Program Support Assistant.

About the role

The Program Support Assistant is responsible for preparing, assembling, and correlating information related to surveys and reports. They process incoming and outgoing materials, review and analyze these materials, and maintain the official station control log.

Responsibilities

• Processes incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communications.
• Reviews and analyzes these materials, determines action necessary, researches and assembles background information, and refers said materials to the appropriate section when necessary.
• Edits documents, composes letters and reports, reviews correspondence for accuracy and completeness, prepares public presentation outlines, and develops standard for form letters and replies to inquiries.
• Liaises with customers to identify requirements for equipment purchase, lease, trade-in, excess, move to another location, warranty periods, etc., and passes those requirements on to the appropriate Administrative Section staff for action.
• Maintains the confidential records for SSD, including records concerning individual performance, disciplinary actions, awards, and similar information for all employees of the Division.
• Maintains the official station control log / history file for circulars, bulletins, and memoranda and assigns numbers and dates and recession / retention folders on these as required.
• Reviews and makes changes/corrections to the RO's controlled publications (circulars, bulletins, memoranda) to ensure proper format is used. Updates and revises publications issued by SSD and prepares "Justification for Proposed Field Station Issue" for appropriate concurrence.
• Maintains receipts or other necessary documentation for reconciliation purposes. Reconciles statements and forwards to approving officials within required time frames.
• Serves as the principal timekeeper for SSD and may support other division timekeeper needs by serving as an alternate timekeeper. May have duties in the PIV issuance process and may serve as one of the facility's PIV Card issuers.
• Receives all SSD visitors and callers. Screens telephone calls for the SSD Chief and forwards only those calls requiring the Division Chiefs attention.

Qualifications

• One year of specialized experience equivalent to at least GS-05 in the normal line of progression for the occupation in the organization, performing duties such as composing, reviewing, and editing correspondence, auditing statistical data, assessing organizational workflow, providing budgetary recommendations, and serving as the principal timekeeper.

Skills

• Proficiency in Microsoft Office Suite.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize responsibilities.

Benefits

Details about specific benefits are available upon request.

Pay

Salary range is determined by the General Schedule (GS) pay scale.

Schedule

Full Time: Monday - Friday 8:00 am - 4:30 pm

Benefits

Details about specific benefits are available upon request.

Qualifications

• To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 07/20/2026.
• TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.
• MINIMUM QUALIFICATION REQUIREMENTS: You must have one year of specialized experience equivalent to at least to the next lower grade GS-05 in the normal line of progression for the occupation in the organization.

Additional Information

For more information on the "Who may apply" eligibility requirements, please refer to the Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO).