Program Support Assistant.

Responsibilities

• Receives, reviews, indexes incoming mail and uploads documents into the Veterans Benefits Management System (VBMS) from a Centralized Mail Portal (CMP).
• Assigns mail and uploaded documents to proper eFolder; reroutes mail to other stations and processes unidentifiable mail within the CMP.
• Picks up mail from the postal service as needed and takes outgoing mail to the scheduled drop-off point daily.
• Completes all tasks within established time frames.
• Establishes UPS accounts and provides support for out-based employees regarding their UPS accounts.
• Prepares various written correspondence (e.g., reports of contact, letters, responses to FOIA requests) and provides information for statistical and narrative reports.
• Receives, opens, reviews, and date stamps all incoming correspondence mail; analyzes correspondence received and routes appropriately.
• Ensures no uncontrolled mail is left on/in any mailroom desk, fax machine, copier, scanner, or mailroom table.
• Reviews and processes outgoing letters to ensure accuracy, no PII violations, and proper postal procedures are met.
• Develops straightforward evidence in conjunction with fiduciary claims and assists with gathering evidence for more complex cases.
• Utilizes and inputs information into various automated systems associated with Fiduciary Hub operations.

Schedule

Full time, Monday through Friday, 8:00 AM to 4:30 PM.

This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Requirements

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which your fitness and whether your continued employment advances the public interest will be evaluated.

• Must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• May be required to serve a probationary period.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements.
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 08/25/2026.

• Time-in-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-06 position, you must have served 52 weeks at the GS-05 level.
• Minimum Qualification Requirement: You may qualify based on your experience as described below:
  • GS-06 Grade Level Specialized Experience: One (1) year of specialized experience equivalent to at least the GS-05 level in the Federal Government. Specialized Experience is defined as experience routing incoming correspondence and adhering to policies and procedures to ensure records are properly managed in an office setting.
• There is no educational substitution for this position.
• Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work. You will receive credit for all qualifying experience, including volunteer experience.
• Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis.

Physical Requirements

The work is mostly sedentary. However, there may be some walking, standing, and carrying of light items. The incumbent must be able to set up and tear down VA computer equipment and transport this equipment securely between the official duty station and alternate work site as appropriate based on any established telework agreement. The incumbent is also responsible for transporting VA computer equipment to the Regional Office for all IT repairs that cannot be handled remotely.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits designed to make your federal career very rewarding. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent.