Program Support Assistant.

Responsibilities

• Maintain division and administrative files, disseminating directives and publications to appropriate personnel; maintain accurate records of division travel expenditures and travel budget.
• Coordinate multiple requests from higher headquarters and maintain a suspense list for internal program reviews, monitoring programs to ensure timely reporting to upper management.
• Use Microsoft Outlook to maintain e-mail boxes, compose and respond to e-mail; perform administrative tasks including scheduling and file management using standard office software.
• Respond to requests for information via telephone, instant message, or e-mail, serving as a point of contact for internal staff and higher headquarters.
• Prepare division reports and meeting minutes, gathering and assembling required data to ensure timely and accurate submission to management.
• Complete multiple assignments simultaneously under strict or competing deadlines, conducting tasks assigned by the division manager with minimal supervision to ensure projects are completed timely.
• Occasional travel required.

Requirements

• Serve a 1‑year probationary period; employment will be terminated unless written certification is received that continued employment advances the public interest (evaluation based on performance and conduct, agency needs, organizational goals, and federal service efficiency).
• Must be a U.S. Citizen.
• Selective Service Registration required for males born after 12/31/1959.
• Subject to background/security investigation.
• Complete an online onboarding process; acceptable identification required for pre‑employment requirements.
• Effective May 7, 2025, driver's licenses or state‑issued identification cards that are not REAL ID compliant cannot be used as acceptable identification for employment.

Qualifications

• Time‑in‑Grade Requirement (closing date 09/29/2026): current Federal GS employees must have 52 weeks at GS‑06 for a GS‑07 position; VBA employees seeking reassignment must currently hold GS‑06 or higher with promotion potential of at least GS‑7; submit an SF‑50 showing time‑in‑grade eligibility (additional SF‑50 needed if most recent is within past year).
• Specialized Experience (GS‑7 level): one full year of experience equivalent to at least GS‑6 in Federal service, such as:
  • Maintaining files, disseminating information, tracking suspense dates.
  • Balancing routine duties with ad hoc special projects.
  • Managing multiple electronic mailboxes, drafting, routing, and responding to correspondence.
  • Coordinating requests from higher‑level offices and communicating status.
  • Experience with MS Outlook, Teams, Excel, Word, SharePoint, or other general office software.
• Volunteer Experience: paid and unpaid experience (including National Service programs such as Peace Corps, AmeriCorps) is credited and builds relevant competencies.
• Full‑time = ≥35 hours/week; part‑time credited pro‑rata with weekly hours specified.
• Physical Requirements: work is mainly mental and sedentary; may involve walking, standing, or carrying light items.