Program Support Assistant.

Responsibilities

• Provide customer service by receiving, screening, and handling electronic communications, telephone calls, and/or visitors.
• Assist with the management of the Personal Identification Verification (PIV) identity proofing, registration, issuance, and life cycle management.
• Perform fingerprinting for employees for Background Investigations, ensuring the fingerprint request is completed entirely and accurately (e.g., correct DOB, SSN, other names used) and submit electronically to the Office of Personnel Management (OPM).
• Coordinate and conduct new employee orientations on matters such as retirement, health benefits, life insurance, Veterans military service deposits, and leave administration policy/programs.
• Review personnel actions received for input into the human resources database (HRSmart) to ensure accuracy; determine required documentation, verify its presence, and obtain missing information.
• Organize and maintain an effective office support system, ensuring files, correspondence, publications, and regulatory material are maintained in accordance with directives and policies.

Requirements

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements.
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized for employment.
• As a condition of employment, you will be required to serve a 1-year probationary period to evaluate your fitness and whether your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 08/17/2026.

Time-in-Grade Requirement: As a current Federal, GS employee, you must meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position, you must have served 52 weeks at the GS-05 level. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

Minimum Qualification Requirement: You may qualify based on your experience as described below:

GS-07 Grade Level Specialized Experience: Applicants must have one (1) year of specialized experience equivalent to at least the GS-05 grade level or higher in the normal line of progression for the occupation in the organization. Specialized experience is defined as:

• Utilizing word processing, database, and other automated systems.
• Maintaining filing systems.
• Performing technical work in recruitment, selection, or placement.
• Performing a variety of administrative support duties that includes researching, interpreting, communicating, and applying moderately complex personnel policies, procedures, and regulations.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume, you must specify the average hours worked per week.

Physical Requirements

The work normally involves mental rather than physical exertion. The work is mostly sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; and carrying of light items, such as papers or books.

Schedule

• Work Schedule: Full time, Monday-Friday, 7:00am - 4:30pm.
• Compressed/Flexible: Not Available.
• Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
• Virtual: This is not a virtual position.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent.