Program Support Assistant.

About the role

This position oversees and executes all aspects of mail processing for the office, including receiving, sorting, logging, distributing, and shipping incoming and outgoing mail. The incumbent also manages Veterans' records and official documents, maintains office supplies, and serves as the principal timekeeper for SSD.

Responsibilities

• Establishes, maintains, and analyzes division-wide operational and audit-report controls, including assembly, review, quality assurance, and timely submission of reports used for internal and external evaluation.
• Compiles, evaluates, and reports monthly mailroom, photocopy, and administrative data; ensures tracking, routing, and timely completion of priority communications and internal reporting requirements.
• Oversees and executes all aspects of mail processing for the office, including receiving, sorting, logging, distributing, and shipping incoming and outgoing mail, ensuring timely and accurate handling of both staff and public correspondence.
• Operates, maintains, and troubleshoots a variety of office and mailroom equipment (e.g. high-speed printers, x-ray machines, mail processing machines, copiers), and assists in managing mail tracking systems and shipping processes.
• Ensures office security by identifying and isolating suspicious mail items and contributes to continuous improvement of mail handling procedures and systems.
• Maintains and distributes supplies, forms, office equipment, and furniture to ensure continuous RO operations, including inventory management and warehousing.
• Maintains and distributes supplies, forms, office equipment, and furniture to ensure continuous RO operations, including inventory management and warehousing.
• Monitors supply utilization and advises on reorder needs to keep the supply room orderly and adequately stocked.
• Prepares correspondence and reports using office automation equipment, provides guidance to staff on ADP systems and software, and assists in troubleshooting and reporting computer malfunctions within the division.
• Serves as the principal timekeeper for SSD.

Requirements

The work schedule is Full time, Monday through Friday. 8:00 AM to 4:30 PM. Compressed/Flexible: Not Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position.

Qualifications

• To qualify at the GS-06 Grade Level: Applicants must have one year of Specialized Experience equivalent to at least the next lower grade (GS-05) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to performing the following duties: composing, reviewing, and editing correspondence, auditing statistical data, assessing organizational workflow, and serving as the principal timekeeper.